Trainer - Norwich, United Kingdom - World Fuel Services

World Fuel Services

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

RESPONSIBILITIES

Reporting to the Training Manager, the trainer is an essential role covering all aspects of our domestic and commercial sales functions, specifically focused on training and performance management whilst growing the business both in terms of market share and profitability.

Key responsibilities:

To work to ensure employees are equipped with the requisite knowledge and skills to complete their tasks successfully.
Evaluate employee training requirements.
Assist in development and implementation of training programmes to company standard.
Schedule training sessions in a manner that fits with the needs of the business.
Assess the outcome of the learning.
Prepare feedback or reports on training groups, targets and accomplishments

PERSON SPECIFICATION (BACKGROUND AND SKILLS):

Strong interpersonal and communication skills essential.
Experience working in a fastpaced performance managed sales environment and or Contact Centre.
Experience of supporting the training and development of personnel within sales and customer service call centres environment is essential.
Experience of building training programmes desirable.
Proven experience is highly desirable.
Ability to present to large teams essential.
Strong attention to detail is required.
Ability to work effectively within a team and independently is essential.
Ability to understand employee needs through coaching is essential.
Flexibility to travel to deliver training

LI-JK1