Sales Associate - London, United Kingdom - FBC London
Description
Founded in 2013, FBC London is an exclusive collection of handcrafted furniture which embodies Fiona's signature style of simplistic elegance, luxurious detailing, and richly textured finishes.
FBC also represents lighting, wallcovering and fabric international brands.EXPERIENCE
Founded in 2013, FBC London is an exclusive collection of handcrafted furniture which embodies Fiona's signature style of simplistic elegance, luxurious detailing, and richly textured finishes.
FBC also represents lighting, wallcovering, and fabric international brands.EXPERIENCE
The Sales Associate of FBC will have 3 to 5 years' experience in an inside and outside sales closing role within the luxury market.
They will have extensive experience managing a book of 200 plus trade client accounts (interior designers and architects) with a sales cycle of 1 to 6 months for first purchase and returning clients.
An understanding of high-end luxury retail markets is a vital as well as an understanding of providing a bespoke, personal service to FBC's clients.
RESPONSIBILITIES
- Daily outreach to A&D community and Key Accounts.
- Actively calling for prospective new sales and strategically meeting with potential clients. A minimum of 10 sales call per week will be required.
- Establish solid connections with influential people in the industry while preserving and expanding current connections.
- Increase revenues significantly while ensuring great customer service.
- Update and add new leads, project details, meeting notes, and client contact information to the CRM database.
- Organise weekly breakfasts or evening drinks in our Pimlico Road showroom with clients.
- Collaborate with internal departments including production, logistics, and finance to ensure a smooth, seamless luxury experience.
- Proactively resolve client issues using problemsolving and client service skills.
- Must multitask effectively and accurately utilise multiple systems concurrently to accurately capture all client and order information.
- Demonstrate knowledge of FBC London's brand and brands carried as well as product information.
- Other duties as assigned ad hoc tasks.
SKILLS
The Sales Associate will possess the following skills:
- Creating trust and strong relationships with clients with strong follow-up skills.
- Strong knowledge and passion for luxury interior design, products, and art.
- Detailed orientated with the ability to think outside the box.
- Selfstarter and highly motivated to prove results.
- Solution focused with the ability to identify and anticipate client needs.
- Superior problemsolving skills particularly when dealing with any client issues.
- Innovative; constantly seeking ways to gain and build relationships and improve processes.
- Solid Computer Skills including Salesforce.
- Have excellent fluent written and spoken English
- Team Player and collaborative, always willing to step up and help.
The Sales Associate of FBC will have 3 to 5 years' experience in an inside and outside sales closing role within the luxury market.
They will have extensive experience managing a book of 200 plus trade client accounts (interior designers and architects) with a sales cycle of 1 to 6 months for first purchase and returning clients.
An understanding of high-end luxury retail markets is a vital as well as an understanding of providing a bespoke, personal service to FBC's clients.
SKILLS
The Sales Associate will possess the following skills:
- Daily outreach to A&D community and Key Accounts.
- Establish solid connections with influential people in the industry while preserving and expanding current connections.
- Creating trust and strong relationships with clients with strong follow-up skills.
- Increase revenues significantly while ensuring great customer service.
- Strong knowledge and passion for luxury interior design, products, and art.
- Detailed orientated with the ability to think outside the box.
- Selfstarter and highly motivated to prove results.
- Solution focused with the ability to identify and anticipate client needs.
- Superior problemsolving skills particularly when dealing with any client issues.
- Innovative; constantly seeking ways to gain and build relationships and improve processes.
- Solid Computer Skills including Salesforce.
- Have excellent fluent written and spoken English
RESPONSIBILITIES
- Creating new business relationships with Interior Designers in Europe.
- Actively calling for prospective new sales and strategically meeting with potential clients. Frequent travels will be required. A minimum of 10 sales call per week will be required.
- Organise weekly breakfasts or evening drinks in our Pimlico road showroom
