Export Customer Account Coordinator - Ashby-De-La-Zouch, United Kingdom - pladis

pladis

Verified Company

Ashby-De-La-Zouch, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you.

As proud bakers and chocolatiers and custodians of iconic global brands, we don't compromise on the quality of ingredients in our products or on the people we hire.

We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.

To succeed at pladis you need to be purpose-led, resilient and positive to succeed here because we expect pace and agility, we insist on collaboration and demand accountability.

If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact

Click "Apply" to get started.

Why join our team?

This is an exciting opportunity to develop your customer skills and systems experience within a large supply chain operation in FMCG With 175 customers in over 100 countries around the world this role is an integral part of pladis' aim to "provide happiness to the world with every bite".

The role is core to the Customer Service and Logistics Team and works closely with various internal and external partners to manage the outbound logistics from the UK to the end customer.

This role is based at our Midlands Distribution Centre in Ashby-de-la-Zouch

What will this role achieve?

The role will manage direct communication with our end customers, keeping them informed about their orders whilst also keeping the commercial teams up to date to ensure financial targets are met.

The role handles the entire order to cash process but is also responsible for the import into the country of destination by providing the accurate paperwork and customs information for clearance purposes.

As export stock is made to order, we ensure that there are rigid processes in place to deliver all stock required whilst minimising waste.

In the continuously growing export world with new challenges always materialising, this role is critical in ensuring supply to our customers is outstanding by taking the initiative, being flexible and seeking to lead in everything we do.

By establishing relationships with multiple internal partners this role helps save cost, drive efficiencies and deliver excellent customer service.

What will be your key deliverables?

Establishing links with our customers in order to receive orders during set weeks and then working with the demand planner to check these against forecasts
Raising requests for incremental volume for the customer if ordered and working with the supply planners to deliver this volume in line with the customer's requirements
Building collaborative forecasting relationships with the export demand planner and customers to improve forecast accuracy and hence reduce waste
Checking production plans to ensure customer orders are dispatched on time and in full
Close communication with freight forwarders to prioritise bookings for the dispatch to our end customers so stock is received in market in time for sales and promotions
Following up with the warehouse to investigate any loading challenges or stock discrepancies to provide the best possible service and reduce credits raised to the final customers
Submitting export customs entries with our internal software to ensure goods are presented to HMRC before they physically leave the country
Produce accurate documentation through the support of external agencies to help clearance procedures in the country of receipt
Frequent contact with export commercial teams to keep aligned with yearend and monthly critical metric targets
Building and maintaining strong internal relationships with the wider logistics team.

What do you need for this role?

Essential

Export and/or supply chain experience
Proven customer service experience
Good IT skills
Flexible nature and quick learner
Great teammate
Attention to detail
Influencing skills

Desirable

Educated to degree level
International supply chain experience
Language skills
Willingness to travel
Diversity and inclusion is central to everything we do and is reflected across our business. pladis brings together brands and people from around the globe and this diversity is our great strength._
We're an equal opportunities employer and believe in fostering an inclusive environment where we celebrate diversity of thinking and respect everyone's distinctive qualities and perspectives._

pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce.

All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.