Dutch Speaking Customer Support Executive Hybrid - London, United Kingdom - Euro London

Euro London
Euro London
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Euro London Appointments are working with a leading health and wellness company and their focus is plant-based nutritional products.

They are looking for someone for their customer support team who is a friendly communicator, passionate about service and working closely with customers.

This is a bilingual position and requires fluency in both written and spoken English and Dutch.

You will provide courteous, friendly, and efficient customer service to all consumers and act as first-line escalation support to team members and outsourced call centres.


Responsibilities:


  • Effective communication with customers and all other relevant parties (internal and external) to ensure an excellent consumer experience
  • Regularly work to improve departmental KPIs and targets
  • Work closely with the Customer Resolution team, eCommerce and Merchandising.

We'd love you to be:
- a warm, amicable, and adaptable person who enjoys working closely with customers
- excellent communicator who thrives at developing relationships and collaborating with others
- aware of cultural differences across all EMEA countries

Necessary Experience:

  • Fluent Dutch & English speaker (both written and oral)
- experience in a Customer Service role
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