International Account Coordinator - Royal Tunbridge Wells, United Kingdom - AXA UK

AXA UK

Verified Company

Royal Tunbridge Wells, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the role:

AXA Global Healthcare are recruiting an International Account Coordinator in Sales & Distribution to assist the Account Managers in the smooth running of all aspects of the Large Corporate from business prospecting to renewal of existing accounts.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.

You'll work at part of your week away from home, at our Tunbridge Wells office.

We're also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.

You'll work at part of your week away from home, at ur Tunbridge Wells office.

We're also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition.

What you'll be doing:

Support the Client Directors with the daytoday running of the Large Corporate & Mid Corporate portfolio of around 25+ schemes and by being the main contact for the broker/client.
Coordinate and collaborate with intermediaries, clients and internal colleagues (Admin, Customer Service and SRMT) in order to help resolve claims disputes, deal with possible fraudulent claims and process admin efficiently, ensuring an appropriate consensus on outcome.
Servicing the renewals: support the large/mid corporate renewal process by liaising with marketing, contracts team, commercial and customer service to ensure an efficient renewal that adheres to timespecific standards.
Create bespoke literature and arrange for its despatch; produce contracts (arranging contract variations as necessary); update agreed population figures within salesforce and keep in touch with finance regarding the invoicing; chase for the opening population for a renewal, ensuring any changes are fulfilled.
Produce claim and membership reports as required. Ensure these are prepared for client meetings and client director when required.
Work with the onboarding team on new win LC/MC schemes. Liaise with the onboarding team/Client Director to complete the required onboarding tasks before it is fully handed over.
Accurately record all renewal tasks using the key CRM platform (Salesforce) and navigate the platform correctly.

About you:

What we're looking for:

Ability to work with mínimal guidance from Account Strong knowledge of products.
Strategic and commercial awareness with developed communication and negotiation skills.
Client management experience with strong customer focus.
LC business protocols (eligibility, underwriting factors, country issues).
Excellent organisational skills to prioritise work.
Team player, able to support others.
Attention to detail.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.

You can expect to receive:

Competitive annual salary of up to £25,000
Annual company & performancebased bonus
Contributory pension scheme (up to 12% employer contributions)
Life Assurance (up to 10 x annual salary)
25 days annual leave plus Bank Holidays
Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
AXA employee discounts
Gym benefits

About AXA:

Proud to be part of the AXA Group, AXA - Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world.

From a routine medical checkup to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years.

Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.