Managed Services Administrator - London, United Kingdom - Principal I Ltd

Principal I Ltd

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Horsham, West Sussex

Strictly no agenciesReports to:
Managed Services Supervisor

Summary of Position

Reporting to the Operations Support Manager you will be responsible for the smooth running of our administrative functions across the department.

This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customer's needs.

You will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience.

Targets & Outcomes
- 'Silent' support for all managed services

Accurate billing from meter inputs
Increase in ProACTive monitoring

Attitude and Persistence

Organised
Efficient
Positive
Reliable
Collaborative
Great attention to detail

Responsibilities

Collecting and inputting accurate meter readings from a variety of sources
ProACTive identification of customer consumable requirements
Key stakeholder in the implementation of the EDI ordering system
Identification of unusual patterns of consumable or device usage
Ordering of toner and other consumable items

Skills Requirements

A positive, 'can do' approach to work
Customer focussed
Pleasant telephone manner
Good attention to detail
Excellent working relationships with colleagues across the business
Ability to work collaboratively with third parties to supply consumable items

Benefits

Competitive Salary
Free Parking
Pension
The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time._

**Interested in this vacancy?