Client Support Co-ordinator - Corsham, United Kingdom - allmanhall Ltd

allmanhall Ltd

Verified Company

Corsham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Introduction
Are you a strong team player with a proactive approach to problem solving? Can you demonstrate excellent verbal and written communication skills? Do you have previous customer service experience? If so, we may have the perfect role for you

We are looking for a full time Support Co-ordinator to join our thriving and growing company.

The Company

allmanhall is an independent, family-owned food procurement company, based in the beautiful countryside of Wiltshire, just a few miles outside Bath.

Our mission is to deliver for every client, because good food shouldn't cost the. We challenge and transform food supply so informed decisions become clear.

Our team is made up of talented, professional, and passionate individuals, who could work anywhere but choose, and are proud to be, a positive part of allmanhall.

We develop our team and offer opportunities for long term careers. We have also recently achieved the Investors in People Gold award

One team member says:
_"The company encourages and empowers everyone to make a positive difference. The support provided is above and beyond"_.

Our values - at our core, this is what makes us allmanhall:

Everyone matters

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Agile and independent
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Real results
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Thought provoking and informed
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Here for the long term

The Role

The purpose of the role is to provide professional support to a portfolio of clients, taking ownership for issue resolution and delivering outstanding client service satisfaction to aid retention.

Main duties and responsibilities of this role include:

Assist with the mobilisation of new client accounts in respect of suppliers, ensuring that all administration and documentation is in place
Act as support desk for clients and suppliers handle, manage and resolve client / supplier issues, as directed by the line manager. Record all correspondence as case files
Ensure that Salesforce is updated with any new details and ongoing case information relating to suppliers and clients is accurately maintained
Deal with catering control platform cases, seeking support or escalating only if they cannot be resolved within the Support team
Support data entry onto catering control platforms (IPs, nutrition, dietetics and allergen information), as required by the business
Provide reporting and updates to the line manager and Directors as required
Support the Relationship Managers and attend occasional client meetings as required
Provide cover for the line manager and other Support Coordinators in their absence
Provide appropriate paperwork / documents to clients as necessary
Ensure supplier product initiatives and key service updates are communicated to all clients
Cover reception as required; answering/handling/transferring calls, enquiries and requests in a prompt and professional manner in line with company protocol
Champion allmanhall's platforms and tools made available to the client
Identify opportunities to develop and retain the account, providing support for the client and in line with objectives.

Essential Experience

Have previous customer service experience
Demonstrate a cando attitude and a real desire to help our clients
Have excellent planning, organisation, prioritisation and attention to detail skills
A proactive approach to problem solving
Able to demonstrate strong computer skills, including advanced Word, Excel and PowerPoint
Have GCSE English and Maths Grade C/4 or above, or equivalent
There are no public transport links to our office, therefore holding a valid driving licence and owning (or having access to) a car or other mode of private transport is essential to be able to commute.

Desirable

Catering knowledge/experience
Working in an office environment
A passion for food

The Contract
Full-time: 37 hours per week. Monday to Friday 08:4- 17:15 (with an early finish on Fridays at 16:15).

Current core hours within our Flexi-Scheme policy are 09:30 - 14:00.

Whilst we are willing to offer flexibility to all our team, we will need to ensure that client requirements are met throughout the working week.

Salary:
£22,050 per annum plus a competitive benefit package including 33 days annual leave (incl bank holidays), plus an additional day of leave for each year of service up to 38 days (incl bank holidays), a day off on your birthday, cycle to work scheme, discounted gym membership, enhanced maternity and paternity pay, volunteer day leave, team socials, and lots more.

Work location:
Head Office - SN13 0NY

Job Types:
Full-time, Permanent

Pay:
£22,050.00 per year

Benefits: