High Calibre Receptionist/ Corporate Front of House - Mayfair, United Kingdom - Clermont Group Ltd

Clermont Group Ltd

Verified Company

Mayfair, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Core Responsibilities:

Welcome all Occupiers & Guests to ensure their arrival and departure experience is genuine, friendly and efficient
Deliver memorable Front of House experiences by providing a 5star level of service
Ensure all calls (internal & external) are answered, transferred/forwarded promptly and professionally; record any messages accurately & obtain required information to be passed on.
Deal with any queries from Occupiers/Guests and offer assistance in resolving issues.
Attend any trainings as highlighted by your line manager
Attend regular One to One Meetings with the Front of House Reception Supervisor or FOH Manager
Maintain and submit monthly Site reports as specified for your respective site by the Front of House Reception Manager
Liaise and assist with the coordination of Building contractors and and have an awareness of works being carried out within the building
Report any relevant information and issues to Front of House Manager and designated Facilities Management team
Obtain knowledge about your local area and proactively offer the information to Occupiers/Guests and team members
Create rapports with Occupiers/Guests and maintain excellent professional relationships
Understand and strictly adhere to the procedures and protocols of the building with regards Health & Safety, Security measures and building access control
Understand and strictly adhere to the Front of House departmental procedures and practices
Ensure that all Front of House areas are well presented, clean and tidy at all times
Log any Building Faults/Issues with the Helpdesk, also report them to the Front of House Reception Manager and Facilities Management team
Carry out any administrative tasks assigned including CAFM and financial data management
Categorizing post/couriers and delivering to Occupiers/Guests where needed
Firmly abide by the company grooming standards and etiquettes guidelines
Ensure all Visitors/Guests are signed in as specified by the Property procedures
Ensure lobby presence is maintained, and entrance doors are covered at all times
Provide information, directions/escort Occupiers, Guests to their desired locations
Proactively offer assistance to all Occupiers and Guests
Assist Occupiers and Guests with access barriers and access requirements
Ensure any suspicious individuals/incidents are promptly identified and managed, also report any unusual activity to Front of House Reception Manager, Facilities Management team
Community Engagement: where possible organise monthly popup events in the lobby and engage with the local community to identify value add services for Occupiers
Assist Occupiers/Guests with Concierge services like restaurant reservations & local recommendations, transportation arrangements, dry cleaning pick up and drop off
Provide adhoc administrative assistance to the Building Management team as and when required Core Knowledge & Experience:
Previous Front of House/Hospitality experience in similar front facing roles
Experience of handling challenging situations and multitasking
Experience of delivering exceptional Guest services