Service Analyst - London, United Kingdom - Circle Recruitment
Description
Service Take-On Analyst
From £ 300 - £ 400 p/d - inside IR35
Hybrid Multiple Locations
6-months
We are seeking a Service Take-On Analyst for our government client. The role is hybrid, based between 2 days a week onsite and the remainder of the week working remotely. Office locations include Glasgow, London or Milton Keynes, as preferred.
Security Clearance:
Security Check (SC)
This role is inside IR3- Due to the service of the role, it will now be based on an Umbrella solution.
Role Profile/Responsibilities:
- Helping to assess service readiness against service transition acceptance criteria at the start of the project to ensure successful cutover to live
- Working with Product Teams to complete quality and security assurance activities, escalating to the Senior Service Take-On Manager if errors are identified
- Supporting Product Teams to complete out transition readiness assessments prior to go live and signs off for implementation
- Validate changes against the transition framework and appropriate policies and procedures
- Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve efficiency of IT Services to enable the Government's diplomatic, development and consular work aroundthe world
- Service Management Framework knowledge
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