Customer Service Administrator - Birmingham, United Kingdom - Digby Morgan

Digby Morgan

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

summary
- _ birmingham, west midlands_
- _ £21,000 - £22,000 per year_
- _ contract_- specialism
- customer services- sub specialism
- customer service- reference number

PR86327 job details

Are you an experienced Administrator or Customer Service Advisor? Articulate in your approach and have great attention to detail? Want to work for a global and successful organisation in the heart of Birmingham City Centre? If so, this role could be great for you

We are seeking an enthusiastic Business Process Administrator to assist the reliable and timely execution of the business processes in a Back Office type environment on a 4 month FTC.

Responsibilities:

Facilitating reliable execution of transversal business processes in a Customer Services Back Office type environment
Ensuring business process performance (e.g. accuracy, speed of execution, output quality etc.) is within acceptable parameters
Support the Invoicing Team with all aspects of customer services, creating, downloading and outsourcing customer invoices
Dealing with customer requests relating to Purchase orders
Dealing with customer requests relating to copy invoices
Timely and accurate creation of customer accounts into ERP system
Timely and accurate amendments to customer accounts in ERP system
Monitoring multiple Customer Services inboxes resulting in a wide range of queries
Executing Back Office Customer Service Administration tasks to a target driven environment

About you?

Experience in customer service administration and invoices
Excellent attention to detail
Accuracy
Confident and clear communication skills
Logical problem solving ability
Ability to work under pressure in target driven environment
Experience of working with ERP SAP
Experience processing sales invoicing would be advantageous

The role

Monday
Friday; pm (1 hour)
Salary £21,000 £22,000
Hybrid working 2 days WFH
25 days holiday + BH
Progression opportunities
4 Months FTC (potentially opportunity of extension)

We are seeking an enthusiastic Business Process Administrator to assist the reliable and timely execution of the business processes in a Back Office type environment on a 4 month FTC.

Responsibilities:

Facilitating reliable execution of transversal business processes in a Customer Services Back Office type environment
Ensuring business process performance (e.g. accuracy, speed of execution, output quality etc.) is within acceptable parameters
Support the Invoicing Team with all aspects of customer services, creating, downloading and outsourcing customer invoices
Dealing with customer requests relating to Purchase orders
Dealing with customer requests relating to copy invoices
Timely and accurate creation of customer accounts into ERP system
Timely and accurate amendments to customer accounts in ERP system
Monitoring multiple Customer Services inboxes resulting in a wide range of queries
Executing Back Office Customer Service Administration tasks to a target driven environment

About you?