Welfare Benefits Officer - Watford, United Kingdom - Parasol Homes

Parasol Homes
Parasol Homes
Verified Company
Watford, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Welfare Benefits Officer
Credit Control Team
Parasol Homes Limited


Location:
Watford


Salary:
£30,792 per annum

6 Month Contract


The Credit Control Team at Parasol Homes Limited are looking for a Welfare Benefits Officer to act as the organisation's Housing Benefit Expert.

The role is full-time on a temporary basis for a period of six months and hybrid working 2/3 days in the office is available.


The post holder will be responsible for the full collection of all due housing benefit and service charges and reviewing the Housing Benefit debt portfolio and making necessary appeals/representations to the relevant Local Authorities to recoup debts.

The production & reviews of regular aged debtor issues, escalation & resolution reports.

Working closely with the Credit Controller, Finance and Housing teams to ensure that all Housing Benefit payment gaps are investigated, mitigated and resolved so all tenants receive full and consistent payments.


The job involves but is not limited to:

  • Assist the Credit Controller to ensure that Parasol Homes manages its income via housing benefit and play a crucial part in tracking, managing, and recouping expected payments.
  • Assist with the production of accurate reports reflecting income received vs. income expected and provide commentary to senior management on any areas of non or partial payment
  • Review of Housing Benefit records to identify non or partial payment, investigate reason and act promptly to resolve issue.
  • Work closely with the Finance Team to ensure that debtor accounts are up to date and accurate.
  • Ensure that rent charges are correctly allocated to tenants' accounts, adjusting accounts in an accurate manner as and when required.
  • Provide Line Manager with weekly reports on Housing Benefit collection, alongside exceptions reports with commentary on actions taken to ensure recovery of non or partial payments.
  • Cultivate, manage and maintain excellent working relationships with Local Authority Housing Benefit Departments, ensuring all Local Authority queries associated with benefit payments are handled in an efficient manner.
  • Assist the Housing Officers with any Housing Benefit issues identified at tenancy sign ups, especially with documentation required by Local Authorities.

Benefits include:

  • 25 days paid holiday (plus Bank Holidays)
  • Workplace pension scheme
- £30,792 pa for a 40 hour a week contract

  • Regular support from your line manager and colleagues
  • Commitment to health and wellbeing as a 'Mindful Employer'
  • Friendly and supportive team environment
  • Mileage paid for car usage


Parasol Homes is a registered provider of specialised supported housing and is extremely proud to provide vulnerable adults with safe and secure homes of their own with innovative and responsive care and support services.

This enables our customers to sustain their tenancies and lead independent and fulfilling lives.

Our provision includes intensive housing management services, housing with care, move on accommodation and our housing and support services for those who are homeless or are at risk of becoming homeless.

We are an Equal Opportunities Employer


Closing date:
Friday, 24thFebruary 2023

Interview date:
W/C Monday, 27thFebruary 2023


Job Types:
Full-time, Temporary contract

Contract length: 6 months


Salary:
£30,792.00 per year


Benefits:


  • Company pension
  • Wellness programme

Schedule:

  • Monday to Friday

Experience:

Housing Benefit Applications: 1 year (required)
- liaising and managing relationships with
Local Authorities: 1 year (required)
- making representations at the
Rent Tribunal: 1 year (preferred)

Work Location:
Hybrid remote in Watford, WD17 1HP

Application deadline: 24/02/2023
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