Credit Controller - Hinckley, United Kingdom - Portfolio Credit Control
Description
The position is suitable for an individual who is bright, confident, positive and an excellent communicator, who is able to work in a fast paced, dynamic environment.
The post holder will have a minimum of two years account collection experience and will rise to the challenge of hitting collection targets against assigned lists of overdue clients.
Day-to-Day Responsibilities as a Credit Controller:
- Contacting clients in relation to their overdue accounts
- Handling payment and service queries principally via telephone
- Provide "Super Service" when handling all enquiries and making the necessary notes on our systems to keep accurate and timely records
- Processing debit/credit card payments
- Liaising with the team to ensure client accounts and internal business processes operate as smoothly as possible
- Complete requests for account adjustments where required
- When the collection opportunities are exhausted, and our efforts of resolution have been unsuccessful, provide a full and complete case history per client for review of the next stages
Role Metrics:
- To complete workflow tasks relating to credit control in an accurate and timely fashion, by ensuring client call lists are completed within the stated timeframe
- Cash collection, Direct Debit coverage, Outbound call targets
- To ensure a high level of attendance and punctuality
P965536CVR5
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