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    • Information Technology Support Engineer - bournemouth, england, United Kingdom - JR United Kingdom

    JR United Kingdom
    JR United Kingdom bournemouth, england, United Kingdom

    1 week ago

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    Description

    Job Title: Migration Support Technician

    Location: Portsmouth, UK

    Contract Duration: 22 August 2025 – 24 October 2025

    Working Hours: 9:00 AM – 5:30 PM, Monday to Friday

    Security Clearance: Active SC Clearance Required – Only candidates with current SC clearance will be considered

    Job Overview:

    We are seeking a reliable and detail-oriented Migrantation Support Technician to support a major hardware refresh project. This role is vital in ensuring a smooth and efficient device migration process for end users. You will collaborate closely with the Contractor Engineer and Site Manager to coordinate device movements, assist users, and maintain accurate records throughout the migration.

    Key Responsibilities:

    • Device Refresh Clinic Setup: Establish and maintain a dedicated area for device migrations, ensuring all necessary equipment and resources are readily available.
    • Device Movement: Transport devices from onsite storage to the Refresh Clinic as required, adhering to established protocols and schedules.
    • User Assistance: Provide technical support to users during the migration process, including assistance with logging into systems and refreshing laptops.
    • Distribute new devices to users and collect old ones according to the predetermined migration schedule.
    • Workflow Management: Update the workflow management system accurately at each step, ensuring seamless communication and coordination among team members.
    • Issue Reporting: Identify and report any issues that arise during the migration process, escalating them promptly to ensure timely resolution.
    • Inventory Control: Conduct daily manual stock checks and report findings, maintaining accurate records of device inventory and disposal/refurbishment status.
    • Safety and Security: Ensure secure packaging and storage of collected devices, locking and securing all equipment at the end of each day.

    Required Skills & Experience:

    • Technical Background: Previous experience in IT support, device migration, or technical refresh projects.
    • Organizational Skills: Strong organizational skills and attention to detail, with the ability to follow structured processes and meet deadlines.
    • Process Expertise: Experience with workflow management systems and good problem-solving skills, including effective issue reporting.
    • Communication and Teamwork: Excellent communication and teamwork abilities, with the capacity to collaborate effectively with colleagues and stakeholders.
    • Security Clearance: You must hold an active SC clearance to be eligible for this role.
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Information technology support engineer