Booking Assistant - London, United Kingdom - We Are With You

We Are With You

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently recruiting for a proactive Booking Assistant, to join us as the first point of contact for services users to ensure that they are able to access appropriate services and treatment efficiently and promptly.

If you have a successful track record of providing effective and reliable customer service, we'd love to hear from you.

This role is fixed term until June 2023, with the potential to be extended for a further year and will be based from home

The postholder will undertake a varied role and will work as part of an administrative and secretarial team that is integrated into a wider IAPT service, working in close partnership with other health care professionals, partner agencies, service commissioners and internal clinical/mental health teams to ensure that service users receive prompt advice and treatment.

As part of this role, you will support the wider team with data entry and statistical reports, as well as the arranging of appointments, coordination of referrals and telephone answering to provide an efficient information service to service users.

You will be a confident and efficient administrator, with experience of working within a busy office environment.

With multiple tasks ongoing, it is important that you are able to work as part of the wider multi disciplinary team, building meaningful relationships with internal and external stakeholders.

We're looking for someone with a can-do attitude, motivating and driving the team each day to provide excellent customer service.

As such, you must have exceptional communication skills and the ability to work quickly and effectively on your own initiative.

Working knowledge of the charity/substance misuse sector would be beneficial, but we are open to conversations with all suitably experienced applicants.

Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach to our service users.

A full job description is available on request.

REQUIRED SKILLS:

Maths & English GCSE Grade C or above or equivalent qualification
A successful track record of providing efficient and reliable customer service
Demonstrable experience of working in an office environment
Ability to work as part of a multidisciplinary team
Ability to build effective relationships with a range of internal and external stakeholders
Good customer service skills
Organised; excellent planning and time management skills
Ability to manage competing/conflicting demands, under own initiative managing own workload
Good analytical skills, eye for detail, methodical with 'can do' approach
Resilient; ability to prioritise and work under pressure
Good communication skills (written and oral)
Excellent IT skills, including Google Suite and digital media
Ability to collate data, to use and manage databases (e.g. Excel, Halo)
Knowledge and understanding of work based Health and Safety issues
Able to meet We Are With You's safeguarding requirements of a satisfactory enhanced DBS/PVG certificate
Able to visit other locations from time to time in order to deliver the services required
Ability to work flexible and unsocial hours as required
Commitment to the organisation's Guiding Principles and Behaviours

DESIRABLE SKILLS:

Administrative/ IT qualification
Experience of working for a voluntary organisation
Knowledge of service user group

ABOUT THE COMPANY:

Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.

At We Are With You we work with people on their own goals, whether that's staying safe and healthy, making small changes or stopping an unwanted habit altogether.

We give people support in a way that's right for them either face to face in their local service, community or online.

We provide a free and confidential service without judgement to more than 100,000 people a year.

We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.

**We Are With You.