Group Warranty Administrator - Shrewsbury, United Kingdom - Rea Valley Tractors

Rea Valley Tractors

Verified Company

Shrewsbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Group Warranty Administrator

Hours: 40 hours per week, Monday to Friday 8am to 5pm with a 1 hour lunch break

Location:

Shrewsbury, SY4 4RR

Part of the Dunstall Holdings Groups, Rea Valley Tractors (RVT) was established over 30 years ago and is a leading regional agricultural machinery dealer.

We supply an extensive range of agricultural machinery throughout Shropshire, Staffordshire, Derbyshire, mid and North Wales, Cheshire and Lancashire and also sell high-quality used equipment across the UK and abroad.

We have seven depots in Newport (Shropshire), Shrewsbury, Sudbury, Welshpool, Middlewich, Ormskirk and Denbigh.

What we offer

Up to 27 days holiday (plus bank holidays) depending on length of service.
2 x basic salary death in service payment, payable to your nominated recipient
Health care cash plan that covers some costs towards dental treatment, NHS prescriptions, Annual health checks etc
Benefits platform giving discounts on major supermarket shops, high street vendors, holidays and gym memberships.
Employee Assistance Programme
Ongoing training and Career Opportunities
Cycle to work scheme
Refer a friend bonus £500 per person terms apply
Boot Allowance

About the Role

The role of a warranty administrator is to process and submit warranty claims, escalating any substandard claims to the Warranty/Service Manager as necessary, whilst ensuring these are conducted within franchise determined guidelines._
This role requires an understanding of the warranty process in accordance with franchisespecific standards, so attention to detail and a methodical approach to workload is essential._
The warranty process is audited externally, which could result in financial penalties if faults are found. The role ensures accuracy and excellent presentation of the correct claims._
The role has no direct reports and reports directly to Group Warranty Manager._

Responsibilities:

On a daytoday basis you will (This list is not exhaustive):_

- _ Process and submit all RVT warranty claims following franchise specifications._
- _ Communicate with Warranty/Service Manager and Technicians on all substandard claims._
- _ Liaise with the Workshop Foreman to process returned claims._
- _ Contribute to continued improvements to departmental processes, to maximise efficiency and profitability._
- _ Prepare and collate information required for regular franchise-specific audits, ensuring all records are kept correctly and accurately._
- _ Excellent organisational skills with an exceptional attention to detail._
- _ An ability to prioritise workload and work efficiently under pressure to tight deadlines._
- _ Be able to use own initiative to problem solve._
- _ Willingness to learn new skills and take on a new challenge._
- _ Good general IT skills_
- _ Previous experience of warranty or agricultural would be advantageous but not essential._

Details:

Type:

Full Time/Permanent

Location:

Shrewsbury

Job Function:

Admin