IT Technical Support Engineer - Kingston, United Kingdom - Quality Personnel Services Limited

Tom O´Connor

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Tom O´Connor

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Description

Our client based in Kingston, Milton Keynes is looking for an experienced IT Technical Support Engineer to join their busy team at their newly renovated offices.


The Role:


  • Providing desktop support for all system, hardware, and software IT issues both in person and remotely working from a ticket system
  • Setting up new devices and software installation
  • Supporting mobile devices
  • Maintaining the network infrastructure including cabling and replacement of hardware
  • Keeping all software up to date ensuring all staff are using the latest version of the software
  • Managing hardware returns of leased equipment
  • Data management tasks ensuring recovery systems are in place and followed
  • Maintenance and administration of IT areas
  • You could be resolving all kind of errors from software to Laptops, PC's, Printers, Scanners, TV's etc.
  • Great knowledge and understanding of PC hardware and software skills
  • Experience of repairing PC hardware and diagnosing software errors
  • Experience as a support engineer or similar role
  • Excellent communication skills with a strong customer service ethic
  • Ability to explain technical details in a simple manner
  • Experience of using various communication platforms to resolve any issues
  • Taking ownership of issues reported and seeing the issue to resolution point
  • Proactive approach to work with the ability to prioritise and work towards deadlines
  • Working knowledge of Microsoft 365 products and architecture
  • Must hold a clean UK driving licence

Benefits, Pay and Working Hours:


  • 25 days holiday plus bank holidays
  • Pension plan
  • Healthcare Insurance
  • Social Events
  • Yearly flu clinic (vaccination)
  • Free parking
  • Subsidised Employee Restaurant


  • Monday

  • Thursday 08:30 17:00 Friday 08:30 15:30
This role requires you to live within a commuting distance of Milton Keynes - This is not a remote role


_Quality Personnel__ acting as an Employment Agency & Business_
(rated as one of the top 3 Agencies in Milton Keynes for the 3rd year running)._

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