Sales Advisor - London, United Kingdom - Ted Baker

Ted Baker
Ted Baker
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Full time
Description

_Ted's Mission Statement_

  • Our Mission is to build a successful company through the creation of a leading lifestyle brand. By conducting ourselves in an efficient and courteous manner and by maintaining Ted's high standards and integrity, we pride ourselves in always being in a position to satisfy the needs of our customer.
  • In order to protect the ethos and persona for which we have gained an enviable reputation, we always ask ourselves the question: 'Would Ted do it that way?'

_Where does this role fit within Ted's Team?_

  • The role of the Sales Advisor is to support an environment of genuine customer connection looking to maximise sales, through a high level of service and always strives to go the extra mile. Be a proud and passionate ambassador of Ted, who understands and promotes the company "Mission Statement" and "Strategy".

Main responsibilities

_People_

  • A high level of team participation, working with integrity and respect for others
  • Actively drive and document your own learning to contribute to the success of the team and location (Brompton Road, Knightsbridge)
  • Be adaptable and flexible to the needs of the business in support of the team and the location
  • Collaborates with the teams in all meetings and briefings
  • Supports new hires within the team through friendly mentorship
  • Display a dedicated approach to selfawareness and selfdevelopment
  • Understand the core values and culture of Ted and reflect these in all efforts

_Product_

  • Use all available tools and information to keep up to date on current product and increase awareness of the product in terms of Called, Colour, Composition, Cost, Care, Cut (The 6 C's.)
  • Follow merchandising guidelines, replenishment method and housekeeping standards to ensure that Ted is represented at the highest level
  • Demonstrate a keen personal interest in Ted and supports brand messaging

_Commercial_

  • Demonstrate all requirements of Ted's School of Excellence
  • Delivering Greet, Observe, Talk, Fit, Assist, Thank (GOTFAT) with enthusiasm and consistency, understanding the impact of actions on the customer experience and sales
  • Have a good understanding the variety of customer profiles and use of sales techniques in order to build loyal customer relationships both online and offline
  • Actively seeking knowledge and taking personal ownership of achieving and exceeding location KPI's and supporting all brand promotions and campaigns
  • Be proactive in the capture of customer data at PoS where relevant and understand how this actively informs customer relationship management
  • Keep yourself and customers up to date on and take an active interest in sharing Ted's social media activity
  • Proudly support the integration of new technology in to our customer service proposition
  • Deliver a warm and memorable customer service experience

_Operations_

  • Follow Company policies and procedures with an ability to work unsupervised
  • Adhere to all Company health and safety procedures. Use equipment properly and report any potentially unsafe conditions to management
  • Adhere to all loss prevention measures and protect the assets of the Company by reporting any misuse or theft of Company property to management.
  • Ted's Core Competencies _
  • Satisfy the needs of our customer, always
  • Pursue growth and opportunities through initiative and proactivity
  • Build open and honest relationships with clear communication
  • Create a positive team environment, encourage collaboration
  • Be proud, passionate, motivated, committed
  • Take ownership, be accountable
  • Encourage organisation, high standards and efficiencies
  • Ted Baker is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced,_
  • We are proud to be an equal opportunities employer._
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