Administrator - Bakewell, United Kingdom - Peak and Dales Medical Partnership

Peak and Dales Medical Partnership
Peak and Dales Medical Partnership
Verified Company
Bakewell, United Kingdom

4 days ago

Tom O´Connor

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Tom O´Connor

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Description

RESPONSIBLE TO:
The Receptionist/Administrator is responsible on a day to day basis to the Management team


PURPOSE OF JOB:
The purpose of the Receptionist/Administrator's job is to ensure that:

  • Patients are able to access health services including making an appointment to see a doctor/nurse/healthcare professional in the appropriate manner depending on need and that all patient records are up-to-date and available for all users when required.
  • To contribute to maintaining practice administrative systems such as data input, new patient registrations, correspondence, results and repeat prescribing systems.
KEY RELATIONSHIPS/CONTACTS

Internal

  • Partnership Manager
  • GPs
  • GP Trainees
  • Practice Nurse Team
  • All Reception/Dispensary/Admin colleagues
  • Community Nursing Team members
  • Any other visiting health care professionals

External:

  • Patients, carers and relatives
  • Local pharmacies
  • Local hospitals
  • Local laboratory services
  • Ambulance Service
  • Out of hours service
  • Practice suppliers

GENERAL


The Receptionist/Administrator will adhere at all times to the practices agreed protocols and procedures, will contribute to updating them as required and will protect patient confidentiality at all times.


TELEPHONES
Reception staff will answer the various incoming outside lines into reception and also the internal lines.

  • Handle patients telephoning with an emergency in accordance with the practices protocol.
  • Provide future/ontheday appointments/telephone advice slots/triage slots in accordance with practices agreed protocol.
  • Record patient information accurately and pass it on to appropriate team member for advice/triage including emergencies.
  • Forward calls to team members.
  • Answer patient enquiries.
  • Record and pass on messages.
  • Assist patients checking the availability of their prescription or with a query.
  • Book ambulances as required/requested.

RECEPTION DESK
Reception staff will greet patients when they arrive in the practice and ensure that they are assisted appropriately.

This will include the following list, which is not exhaustive:


  • Handle patients presenting at reception as an emergency in accordance with the practices protocol.
  • Provide future/ontheday appointments/triage slots in accordance with the practices Access Protocol.
  • Assist patients to check in for their appointments, referring to Patient Check-In whenever possible.
  • Process requests for repeat and acute prescriptions.
  • Advise walkin patients about how to access the service according to patient need.
  • Assist with repeat prescriptions
  • Welcome and provide practice information/registration protocol details for patients wishing to register with the practice.
  • Process changes of address/patient details.
  • Record and pass on messages.
  • Assist with unlocking and locking the surgery and ensure adherence to security procedures.

RECORDS
Receptionist/Administrators will contribute to the updating and maintenance of all patient records. This will include the following.


The list is not exhaustive:

  • Update registration and clinical details.
  • Input new patient registration data.
  • Transmit new registration and deregistration data updates to Practitioner Services (registration details and records transfers).
  • Highlight incoming mail for coding.
  • Provide data for home visits (printed visit summary sheets).
  • Scan incoming correspondence and workflow to correct clinician, after training.
  • Process incoming new patient records including arranging summarisation.
  • Accurately refile any paper records accessed by clinicians in alphabetical order.
  • Repair damaged Lloyd George/A4 records.

MESSAGES


Receptionist/Administrators will accurately record and pass on patient details and the content of the message in accordance with the practices message protocol.


PRESCRIPTION REQUESTS


Print repeat and acute prescriptions requested by patients and pass on for signature in accordance with protocol and within agreed timescales.

- (Direct signed prescriptions in the appropriate direction (dispensary/pharmacy/for collection).


CONTACTING PATIENTS
Receptionist/Administrators will contact patients by phone or using standard letters in accordance with doctors instructions and to agreed timescales.


PATIENT TRANSPORT
Receptionist/Administrators will book patient transport in accordance with local arrangements and within agreed timescales.

Recording Deceased Patients

Receptionist/Administrators will ensure that they record any deaths according to the practices protocol and inform the appropriate professionals in the practice

Processing payments

Receptionist/Administrators will accept and process payments for non-NHS services provided by the practice

Communication


Receptionist/Administrators will:

  • Communicate effectively, promptly and courteously with patients, carers and relatives.
  • Use the most expedient and appropriate means to communicate information to other team members.
  • Communicate appropriately and acc
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