Contact Centre Sales Agent - Birmingham, United Kingdom - LTK Consultants Ltd

LTK Consultants Ltd

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contact Centre Sales Advisor (£23,000 + bonus)

LTK Consultants Ltd is a Birmingham based leading Automotive Consultancy working with top brands such as Peugeot, Citroen, DS, Vauxhall, and Fiat.

Our contact centre is the foundation of our company focusing on customer care, whether that be Parts, Service, Accident Repair or Vehicle Sales.

We have a strong reputation for providing outstanding customer service and we are looking to expand our team within our branch located in the Birmingham Business Park.

We are looking for team members who are self-motivated, enthusiastic, and likeminded to join us.

Responsibilities:

To be the first point of contact for inbound calls for customers interested in a new car
Provide outstanding customer service solutions to all customers
Outbound calls to customers who have expressed an interest online
Establish the customers' needs by building a rapport and qualifying the customers' requirements.
Use of the CRM and booking systems to build an accurate profile of the customer needs
Achieve and exceed daily, weekly and monthly appointment targets.
This role will consist of a mixture of inbound and outbound calls, on average this will total around 120 calls per day

Skills and Requirements:

Previous customer service experience will be essential for this role
Sales experience is desirable
Be a target driven individual
You will need good literacy skills and a professional phone manner
Confident and outgoing personality
Team player who thrives in a fastpaced environment and collaborates well with other teams, to provide a positive customer experience.

Hours and Shifts:

(40 Hours per week) Rotating shift patterns