Clinic Receptionist at The Harley Street - London, United Kingdom - The Dermatology Partnership

The Dermatology Partnership
The Dermatology Partnership
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

JOB Description

Post Title:
HSDC Clinic Reception Team Member (CRT)

Base:
The Harley Street Dermatology Clinic (HSDC)

Department HSDC Reception

Responsible to:
Clinic Service Manager (CSM)

Accountable to:
Practice Manager (Raechelle/Sarah)

Purpose of the Role:

The HSDC Clinic Reception Team (CRT) is a key member of the Harley Street Dermatology Clinic (HSDC) Team. They are responsible.

for supporting the overall Reception function within the clinic, so that patients are seen safely and swiftly. Playing

a crucial part in the day-to-day running of the clinic; alongside The Dermatology Partnership (TDP) Central Bookings, Central Admin Team (CAT)

Team:
the CRT's role is key in delivering an efficient and professional first-class patient experience.

The Clinic Reception Team is a member of the overall HSDC clinic team. This team member will work wholly at HSDC Clinic Location


Overall Responsibilities:
(See attached list)

Patient Journey

  • Running Reception and Setting Up Clinics as per Standard Operating Procedure
  • Checking in patients on arrival
  • Message the doctor when the patient arrives via WhatsApp/Soon to be the Phone system
  • Preparing & setting up the clinic in the morning
  • Printing doctors' clinic schedules
  • Check rooms are ready and equipped e.g., Cryo/Dictaphones (If HCA is not available)
  • Patient Questionnaires (PQs):
Appointments

  • Book Follow Up appointments
  • Rescheduling patients
  • Cancellation of appointments as directed by the management team
  • Be responsible for the recall management of all patients
  • Endofday clinic responsibilities regarding appointments as per Standard Operating Procedure

Bookings

  • Booking Procedures and treatments as per Standard Operating Procedure
  • Patch Testing
  • Phototherapy Treatments (UVB or PUVA)
  • Mole Mapping and Nurseled Single Mole Checks
  • Blood Testing / Venesection and other nurse tests
  • Aesthetics
  • Cryotherapy
  • Other Procedures
Financial & Billing

  • Tills and Invoicing upon patients leaving
  • Selffunding patients
  • Insured patients
  • Diagnoses Codes
  • CCSC Codes


prescriptions need to be printed daily for the doctors in the clinic on that day there in, these need to be signed by dr the same day and actioned accordingly (complete spreadsheet, post Rx etc).


  • Ensure an accurate audit trail around all patient documentation and communication. All paper copies are to
be scanned as per clinic protocol into patient electronic notes within the Practice Management System as

standard practice.

  • All referrals (electronic or postal) are to be managed as per clinic protocol prior to contacting patients.
This ensures not only good customer service but also reduces the potential for incidents and mistakes to

occur.

  • Understanding of internal referral process and adhering to it
  • Completing accurately Consultant Referral and Charge Sheet and understanding the consequence of either
incomplete, inaccurate, or no completion of this Sheet


Aesthetic and Nurses services:


  • Supporting these services fully with administrative duties as per protocol

Department:
Clinic Administration Version.01


Locations:
Harley Street Dermatology Clinic March 2023

An accomplished team player with excellent communication skills use of initiative and the ability to work at pace with

a high level of accuracy. Good numeracy and administration skills are essential. A fast learner with experience in

high-end healthcare services and an understanding of the importance of the patient journey.

  • Team Player has the ability to multitask, prioritise, problem solve and delegate within the clinic coordinator and bookings team.
  • Relationships A highly engaging individual who can quickly build relationships with patients and colleagues.
  • Work ethic A initiativetaker focused on completing tasks with a high level of accuracy.
  • Communication An individual who enjoys engaging with teams and patients. Has good written skills with a
high level of attention to detail.

  • Professionalism Demonstrates a professional, confident, and calm approach inspiring confidence in the
patients and team.

  • Commitment To highquality healthcare and patient journey

Additional Duties
consultation with the post holder


Department:
Clinic Administration Version.01


Locations:
Harley Street Dermatology Clinic March 2023
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