Logistics Co-ordinator - Tunbridge Wells, United Kingdom - GerrardWhite

GerrardWhite

Verified Company

Tunbridge Wells, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview

The role of a Logistics Co-ordinator is to be responsible and manage the workflow of our inbound returns department, contract billing and sim contract management.

You will be expected to engage with our customers, sales support, and warehousing teams to ensure we find the correct outcome for all inbound requests.

This role will require an element of fact finding, RMA management, decision making, adhering to our returnspolicy along with a highly organized approach.

As Logistics Co-ordinator, you will work within the Customer Relations team working closely with the Customer Success Specialists, Accounts, Engineering, Technical support and Returns teams for data & sim recording and management of records, this role reportsto the Head of Customer Relations

Responsibilities

Advising and processing the administration of Sim & Hardware service kits used and returns requests
Advising warranties and contract terms for customer queries
Asset management and maintenance surrounding warranty replacements
Platform fleet management for swapped/updated devices
Auditing of service kits and Engineering bootstock levels
Managing and archiving all RMA request
Assisting Sales support, Engineering and Warehousing on status of returns and chargeable requests
Raising credits for authorised returns
Assisting when needed with supplier returns administration tasks
Administration of contract billing
Asset swaps and contract changes
Management of our Data Sim system
Updating activations, deactivations, and swaps for contract billing

Perks of the Role;