Service Support Assistant - Leicester, United Kingdom - Leicestershire County Council

Leicestershire County Council
Leicestershire County Council
Verified Company
Leicester, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

_Previous Applicants need not apply._

_Interviews will be held on Monday 9th January 2023_

JOB PURPOSE:


  • To provide and support efficient and effective database support, referral process and a clerical family response, including database entry tasks to a very high standard within Children and Family services.
  • To undertake basic checks with referrers and families, and data quality activities to support the programmes as directed by a team leader or manager from within the service areas.
  • It is vital to the future of the department that the post holder is flexible in taking on additional tasks, willing to offer help to employees and treats cooperation and support for colleagues as a top priority.
  • Checking and processing invoices for payment, resolving any queries by liaising with internal colleagues and external agencies/service users.
  • Preparation and completion of monthly payment runs for placements, including accurately updating financial information on Mosaic.
  • Updating spreadsheets accurately.

ESSENTIAL REQUIREMENTS:


  • Recognised Academic Qualifications e.g. 'GCSE', 'A' Levels, Vocational Quals, Professional/Further Education Quals in relevant area.
  • NVQ 2 or equivalent in literacy and numeracy.
  • Word processing (or equivalent).
  • NVQ 2 in Business Administration or equivalent. Or equivalent level of relevant experience.
  • Previous clerical experience ideally in a public sector setting.
  • Experience of using a range of software packages (Microsoft Word, Excel, Powerpoint etc.).
  • Previous reception experience, telephone enquiries and correspondence.
  • Experience of filing and record systems.
  • A good understanding of the importance of monitoring impact and outcomes for the families receiving services from C&FS.
  • Good written and oral communication skills (communicating with members of the public and staff inside and outside of the Service.
  • Ability to communicate with employees at all levels, maintaining confidentiality at all times.
  • Evidence of establishing and maintaining manual and electronic admin systems.
  • Full understanding of the need to maintain confidentiality.
  • Knowledge of Ofsted inspections and the requirements for Children and Family Services.
  • Good level of verbal and written communication skills.
  • Evidence of numeracy, literacy and statistical analysis skills and presentation skills.
  • Good computer skills, including MS Word, Excel and Access.
  • Presentation skills.
  • Good organisational skills.
  • Ability to deal with sensitive and confidential matters.
  • Excellent customer care skills.
  • To produce accurate work to deadlines.
  • To work effectively as a member of a team.
  • Remain calm under pressure and ability to use own initiative.
  • Ability to prioritise own workload and work under minimum supervision, with a flexible approach.
  • Must be able to perform all duties and tasks with reasonable adjustment, where appropriate, in accordance with the provisions of the Equality Act 2010.
  • Commitment to the provision of high quality clerical support.
  • Interest in learning new skills.
  • A flexible approach to working, including outofhours, and an ability and willingness to travel to various locations in a cost efficient way.
Please see the Job Description / Person Specification which are attached further down on this page.


We are on a journey to be an inclusive department where a culture to celebrate equality, diversity and inclusion is embedded and discrimination challenged at every level together as a department. We warmly welcome those from all cultures, ethnicities and beliefs - this diversity is vital to our journey and is fundamental to our values and enriches the services we offer our children and families.
We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.

For further information about working for Leicestershire County Council, please click

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