Customer Service Representative - London, United Kingdom - Ocean catch London Ltd

Description

• Respond promptly and professionally to customer inquiries and resolve issues
• Maintain accurate customer records and update information as needed
• Assist customers with product information, pricing, and order status
• Process orders, returns, and exchanges in a timely manner
• Upsell products and services to maximize sales opportunities
• Collaborate with internal teams to address customer concerns and provide solutions
• Follow company policies and procedures to ensure customer satisfaction

• Excellent phone etiquette and communication skills in English and Spanish
• Bilingual proficiency in English and Spanish is required
• Ability to analyze customer needs and provide appropriate solutions
• Strong data entry skills with attention to detail and accuracy
• Multilingual skills are a plus
• Ability to work in a fastpaced environment while maintaining a positive attitude

• Company pension
• Cycle to work scheme
• Onsite parking

• Day shift
• Monday to Friday

• Tips

• GCSE or equivalent (preferred)

• Driving Licence (preferred)

• London (required)

• London: Relocate before starting work (required)