International Customer Experience Specialist - Renfrew - beBeeSuccess

    beBeeSuccess
    beBeeSuccess Renfrew

    6 days ago

    Job title: Customer Success Manager

    Description

    Customer Success Managers oversee international customers, managing customer relationships across diverse teams. They are passionate about building long-lasting relationships and ensuring efficient handling of escalations.


    In this role, you will be responsible for managing payroll calendars for SD Worx countries and in-country partners, ensuring timely distribution, approval, and Correctness Reporting to support SLA/KPI tracking. You will also log and categorize all customer escalations in MySP (e.g., payroll, invoicing, service) and triage cases to appropriate teams.


    Key Responsibilities:

    • Manage international customer cases in MyServicePoint (MySP)
    • Promote full adoption of MySP by training and supporting customers
    • Manage payroll calendars for SD Worx countries
    • Log and categorize all customer escalations

    The ideal candidate has built a first experience in a customer service or account management role. They are skilled at managing multiple priorities while delivering exceptional results under tight deadlines.





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