Client Support Representative - Farnborough, United Kingdom - AVI-SPL

AVI-SPL

Verified Company

Farnborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_"Are you looking for a Company where you will have lots of opportunities for growth? Are you looking to join a business that is expanding fast and achieving lots of success? Then come and join us today"_

The Business

AVI-SPL are the largest Global Provider of collaboration technology solutions, and the Irish market is a key part of our growth.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better.

We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

The Role will work with the Global Help Desk to provide service support for clients, with the end goal of restoring functionality to client assets while delivering a world-class customer service experience.

This position requires excellent customer service, organizational, time management, problem solving and interpersonal skills.

Duties and Responsibilities

You will have ownership and accountability for day to day Client cases, owning cases from end to end,initial case opening tech support, dispatch, parts ordering & repairs
Escalate any technical support to seniors for all cases in their region, but remain accountable
Dispatch AVI-SPL or partner engineers as required
Attend weekly Update video / audio / WebEx conference meetings and provide weekly reports
Provide monthly tracking and billing of T&M charges
Provide monthly SLA performance reports with explanations on all missed SLAs
Develop and document processes and procedures to optimize service and efficiency
Manage expedited repairs and next day shipping for all parts, consumables and repairs
Provide information to the (AVI-SPL) Client Global Account Manager as required
Assist standard helpdesk with High priority purchasing requirements as required.

You

As a business we aim to help every one of our employees achieve there potential, So if you are looking to become the best in what you do, AVI-SPL is probably the right place for you to call home.

That being said, for this role, you are going to need a few fundamental skills to allow us to really drive your career forward:

Great customer service skills
Proactive cando attitude
Ability to work within a team
Have the desire to progress your career

Why work for AVI-SPL (what's in it for you)

As we have already mentioned AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status.

The business treat all of their employees as individuals and make sure we all have definitive goals and career paths to help us maximise their ability.

Along with this we also offer:

Medical Benefits
Hybrid working
Personal days, paid holiday, and sick days
Defined training and development avenue for you to up skill and progress
Flexible and dynamic work culture

AVI-SPL is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.

Job Types:
Full-time, Permanent

Salary:
Up to £30,000.00 per year

Benefits: