Night Concierge - London, United Kingdom - HSH Group

HSH Group

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Peninsula London is delighted to announce that we are seeking a Night Concierge, to join our Team.

This role is responsible for the Concierge Team at night with providing guests with information about the city, directions, attractions, restaurants, and Peninsula services.

The role is also critical in assisting to prepare itineraries for guests to ensure the ultimate guest experience and exceed expectations.

The Peninsula Hotels are synonymous with luxury and high levels of service, and this position will contribute to the service experience that our guests have become accustomed to.

An exceptional opportunity to join our highprofile flagship hotel in London
Marketleading remuneration, service charge, and attractive benefits
Join our awardwinning group, working alongside a highly experienced team

Key Accountabilities

Offer assistance in their London arrangements, such as transfers, dining (ensure the team mentions availability etc.), culture, nannies, Wellness etc.
Possess knowledge of the hotel and its offerings in all areas, city activities, i.e., theatre, the arts, special exhibits, concerts, shows, sporting events, leisure activities, sightseeing tours, etc. and establish close contacts with people in these areas to provide information.
Perform service functions including, but not limited to, restaurant reservations, ticket procurement, and shipping.
Manage guest feedback and ensures elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.

General Requirements

12 year experience in a similar role within a luxury environment.
Good knowledge of customer service techniques, room, F&B and front desk processes, and systems.
Possess a resourceful knowledge of available city activities, theatre, restaurants, events, etc.
Ability to multitask and communicate effectively yet in a friendly manner even if under pressure.
Excellent time management and organization, highly adaptable, naturally positive.

At the Peninsula London, we look after:

Your financial wellbeing:

Excellent salary package
Generous service charge distributed equitably to all colleagues
Life Insurance
Enhanced company contribution on pension plan

Your medical care:

Medical cash plans including optical and dental coverage
Enhanced maternity and paternity leave plan

Your daily health routine:

State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers' room
Colleague restaurant with healthy and balanced 24/7 food offerings
Onsite occupational health and safety nurse and wellbeing education sessions

Other perks:

High street and online shopping discounts
Rewards and recognition initiatives
Dry cleaning for uniforms and work attire

Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the city's most prestigious addresses.

The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the city's most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben.

Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.