Continuous Improvement Lead - Manchester, United Kingdom - KORNFERRY

KORNFERRY

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Requisition ID

1333 Country United Kingdom State / Province Greater Manchester City Manchester About Us
Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.

Our 10,000 colleagues serve clients in more than _50 countries_.

We offer five core solutions:
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Organizational Strategy:

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Assessment and Succession:

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Talent Acquisition:

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Leadership Development:

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Total Rewards

Job description
Continuous Improvement Lead

The role
An exciting and impactful role working across a global RPO account.

Working with the Global Account Leader and Regional Directors, you will develop and ensure delivery of the quality assurance (QA) roadmap and plan.

Using your expertise and insight, you will work to understand challenges, create solutions, and deliver an unparalleled experience for our clients and teams.

You will mitigate risk and drive opportunities to enhance operational excellence, to deliver positive outcomes, strengthen our partnerships, and promote ongoing account evolution.

Scope

This is a global role and involves collaborating with stakeholders across EMEA regions.
The role is remote based, with occasional travel to the local Korn Ferry office.

Responsibilities

Solution effectiveness

Drive the account's QA strategy. Partner with account leadership and the client to understand account direction and support future planning for solution effectiveness.
Create and manage delivery of the account's QA roadmap and plan, agreed in partnership with the account team, global QA, and client stakeholders.
Proactively identify opportunities for improvement. Design and deliver process improvements, driving global consistency (with local tailoring where needed).
Ensure robust change management plans are in place and delivered.

Capability and insights

Advise client and account leadership on market trends and best practices. Use knowledge of market and Korn Ferry best practices to drive account leaders to deliver improvements.
Account technology lead for all tools the team has access to. Ensure the team get the full benefit from the tools, and partner with the CoEs and the client to further enhance technology solutions.
Ensure the team is trained on the account's recruitment process, systems, and ways of working. Initiate/prioritize training based on quality reviews.

Effective controls

Embed governance framework to monitor and mitigate risks.
Analyse compliance metrics and complete periodic audits to ensure system/process compliance and data integrity. When issues are identified, establish the root cause, assist with solutioning, and implement in collaboration with account leadership.
Identify, create, and ensure followup of action plans identified during quality monitoring.
Critically review approaches and documentation to ensure they are fit for purpose. Keep documentation (on processes, training, systems etc.) up to date.

Skills and attributes for success

Experience working in recruitment delivery management, recruitment operations, continuous improvement and/or project management.
Indepth knowledge of recruitment processes and best practice, and how to drive performance and governance across a large, dispersed recruiting team.
Proven project and change management skills and experience

Experienced at:

Identifying risks and developing and implementing risk mitigation strategies
Developing, mapping, improving, and/or automating processes
Training and/or coaching others
Learning agility. Quickly grasp/understand processes and systems indepth, and how everything fits together, while also keeping an eye on the big picture
Effectively influence and collaborate at all levels, across diverse cultures, with virtual, remote, and inperson teams
Excellent interpersonal, written, and oral communication skills
Communicate clearly, concisely and persuasively.
Comfortable preparing and presenting high quality documents and distilling complex information for diverse internal/client audiences (including senior management) ensuring it is easy to understand.
At ease facilitating workshops/group discussions
Excellent attention to detail, and advanced PowerPoint and Excel proficiency
Proactive, and highly responsive, with strong clientorientation
Experienced operating across a broad remit, managing multiple
responsibilities effectively proven followup, organization, and prioritization skills. Flexible and adaptable, with proven ability to manage ambiguity and quickly respond to changes.
A critical thinker, with strong demonstrated decisionmaking, analytical, and problemsolving skills.

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