Account Director - Leicester, United Kingdom - Royall Appointments

Royall Appointments

Verified Company

Leicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a talent account director with strategic vision and ambition with experience gained within the events and communications industry, or brand experience world agency side.

Purpose

You will be a key interface between the agency and clients, responsible or proactive day-to-day management, as well as development of client relationships.

If delivering amazing client services and building relationships is part of your DNA then this couldbe the perfect role for you.

Client Management

Establish strong relationships across responsible client accounts
Ensure client satisfaction hits and exceeds business targets for the responsible client accounts
Manage and support project delivery teams to maintain high levels of positive client engagement
Keep abreast of client strategy, business issues and priorities as well as wider sector trends
Point of escalation for client grievances

Team Management

Manage and support the project delivery teams to find creative solutions to both client and internal challenges, encouraging knowledge sharing across all internal disciplines to ensure collaborative and informed work
Ensure each client project is resourced correctly and the team supported to do so
Ensure the team are working within agreed process frameworks
Identify development opportunities for team members and support them to achieve these

Commercial

Maximise client account growth opportunities and map these in Client Development Plans
Lead the pitch and business growth imperatives for the account portfolio
Ensure all client work is costed correctly and updated to reflect change requests
Monitor and manage account profitability to and above margin targets
Ensure financial reporting system is accurate for all projects
Report regularly at internal meetings and reviews on account development and financials for responsible client portfolio

General - values

Lead by enthusiastic example
Challenge when appropriate
Show you care
Be curious and listen
Exemplify the companies values in action
Demonstrate honesty and openness at all times
Share and collaborate

This position would suit:

Client Services Director Agency, Agency Client Services Director, Account Director Live Events, Account Director Communications, Client Services Director Events, Events Services Director, Head of Client Services, Director of ClientServices, Account Director, Client Services Director, Project Marketing Director, Senior Account Manager Events, Account Director Events, Senior Account Manager Live Events, Live Events Project Director, Account Director Brand Experience.

This position would suit:
Client Services Director Agency, Agency Client Services Director, Account