Job title: Customer Service

Description

Customer Service Representative

We are seeking an enthusiastic and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels.

About the Role

• You will handle customer inquiries via phone, email, and online platforms in a professional and timely manner.


• Your primary objective is to ensure every interaction with our customers is positive and productive.


• In addition to handling customer queries, you will also process orders accurately while identifying opportunities to upsell or cross-sell products that meet our customers' needs.

Key Responsibilities

1. Answering customer calls, emails, or messages promptly addressing their concerns effectively;


2. Fulfillment of order processing duties ensuring all information accuracy;


3. Troubleshooting delivery issues efficiently & professionally ;

/li>Selling up-selling cross-selling relevant complementary items based on buying patterns / trends;; /LI>



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