Chemist/Technical Support Engineer - hampshire - Empress Talent

    Empress Talent
    Empress Talent hampshire

    8 hours ago

    Default job background
    Description

    Are you interested in an opportunity with a leading adhesive manufacturer?

    Empress Talent is supporting a valued client on their search for a Technical Support Engineer to join their fantastic team, reporting into the Head of Sales and Marketing.

    This is a full-time position including but not limited to the following job responsibilities:

    • Technical Support
    • UK & European business support – provide extensive technical support and backup to UK & European distributor network – via phone, email and in person - visiting distributors, training staff and attending joint customer visits
    • Technical service projects and supportive technical data generation, developing and implementing testing programs
    • Maintaining and populating central knowledge database for product and application information which can be easily accessed by staff
    • Updating, populating and maintaining the company's master data file
    • Availability for site visits to support internal sales staff technically
    • Manning technical helpline telephone and tech.support inbox
    • Updating CRM database, forwarding sales leads to relevant salespeople and distributors
    • Preparation of presentations and materials
    • Hosting webinars and training sessions and hands-on demonstrations
    • Handling of product quality complaints
    • Exhibition stand manning as required
    • Assistance in promotional video filming activities

    Quality Control

    • Arrange QC cover to ensure adequate coverage on days that the QC technician is unavailable, and cover during sickness or holidays

    Document Control

    • Creation and control of technical datasheets
    • Writing of technical articles and product PR in collaboration with marketing department
    • Technical content creation for blog, brochures, distributor website etc. supporting marketing activities
    • Creation of case studies, application profiles and product sales tools

    Business Innovation

    • Identify and attend relevant conferences and exhibitions
    • Identify and attend relevant training courses to enhance skills

    General

    • Housekeeping audits
    • Cleanliness & tidiness of working environment and site
    • Accident free working

    Qualifications and Education Requirements

    • Science-based degree, engineering background, good working knowledge of MS Office suite
    • Full driving license

    This is a fantastic organisation offering competitive salary and benefits.

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