Customer Service Support - Welshpool, United Kingdom - PHL Group Ltd

PHL Group Ltd
PHL Group Ltd
Verified Company
Welshpool, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

PHL is passionate about delivering an unrivalled service to its customers and with over a decade of successful service delivery PHL is entering into a period of impressive growth and development.


As a result of our expansion, our Customer Service Team is growing and we are looking for a talented person to join the team and to help us on our mission to grow.


What we'll ask you to do:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer enquiries.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments and complaints where applicable.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Administrative office based functions where required.
  • Ensuring Company Quality Management System is followed.
  • Ensuring Individual and departmental Key Performance Indicators(KPI)/Targets are met.
  • Following Health and Safety at all times and reporting any issues.
  • Any other duties as required in line with this role.

What we think you'll need:


  • Good computer skills on Microsoft Word, Excel and Access.
  • Confident telephone manner and excellent oral and written communication skills
  • Previous experience within a similar role.
  • Excellent time management skills.
  • Ability to work using own initiative.
  • Able to work to deadlines under pressure
  • Adapting to changing priorities.
  • Methodical approach to problem solving.

Job Types:
Full-time, Permanent


Salary:
£20,319.00-£21,450.00 per year


Benefits:


  • Canteen
  • Casual dress
  • Company pension
  • Free parking
  • Onsite parking
  • Transport links

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
In person
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