Customer Service Administrator - Middleton, United Kingdom - Bamford Contract Services

Bamford Contract Services

Verified Company

Middleton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

On behalf of our manufacturing client in Middleton, we are looking to recruit a Customer Service Administrator to commence work immediately on a permanent contract.

Salary - £25,000 - £30,000k D.O.E.

2pm.

As a Customer Service Administrator, you will be responsible for the complete lifecycle of the companies repair services, ensuring customer satisfaction and providing professional support.

Key Responsibilities - Managing the end-to-end process of repairs, including creating service requests, generating quotations, confirming sales orders, preparing service reports, overseeing shipping activities, and handling invoicing.

Delivering exceptional customer support, promptly addressing inquiries and concerns in accordance with our company guidelines.
Acting as the main point of contact for customers at the Middleton site, serving as the interface between them and the client's organization.
Attending regular meetings with customers to maintain strong relationships and address any specific needs or requirements.
Collaborating with other departments as needed to seamlessly manage the workflow of repairs, ensuring efficient communication and coordination.
Utilizing internal tools such as Oracle, Hart, Improve, Cinnamon, Excel Planning sheets, and IOTRAINS to carry out your administrative tasks effectively.
Verifying the accuracy of data received from customers, such as RMA request forms and purchase orders.
Coordinating with the clients other service sites and agents from an administrative standpoint, managing status requests and purchase orders/sales orders.
Any other duties as requested by Management.
An up to date CV.
Excellent IT, written & verbal communication skills.
Preferable experience within export.
Fluency within a second European language ( French, Spanish, German or Italian ) is preferable but not essential.
Previous experience working within a manufacturing, production or technical based role.

This a fantastic opportunity to join a progressive, forward thinking and dynamic company that takes a real interest in the training and development of its staff.