Maintenance Co-ordinator - Portrush, United Kingdom - MYM Recruitment

MYM Recruitment

Verified Company

Portrush, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

MYM Recruitment are currently working with our new Portrush client who were established in 1982. Due to continued contract success, they are searching for a
Maintenance Co-ordinator join their busy design team.

This is a fantastic opportunity for someone who is interested in improving their skills by joining their currently highly experienced team on a full time basis.

Key Duties/Responsibilities include but may not be limited to:

Organise travel, accommodation, car hire, toll charges, parking, expenses, etc. arrangements for the fitting teams, surveyor, maintenance technicians and sales staff etc.
Answering the phone and dealing with callers appropriately.
Recording maintenance calls and work requests from customers on the project management software (Teamwork)
Establish whether maintenance work is covered by warranty or is payable.
Calculate prices for maintenance work using the app or manually.
Prepare quotations for maintenance work for customers.
Maintain records of annual maintenance contract agreements and schedule work accordingly.
Order required materials to be ready on time for planned maintenance work and progress delivery.
Organise snagging surveys for new maintenance work.
Source and organise subcontract labour as required for maintenance work.
Coordinate with Logistics for access equipment, skips, etc. as required for maintenance work.
Liaise with Operations to ensure prioritisation of shared resources are discussed and agreed harmoniously and in the best interests of customers.
Ensure that accurate records are made and retained of all discussions, correspondence, interactions, transactions, enquiries, comments, and complaints to/from Customers, including details of actions taken (Teamwork).
Compile fitter's and customer care packs.

Essential Criteria:

Plan and maintain the maintenance schedule in conjunction with the maintenance technician(s)
Work to the installation and maintenance schedules in conjunction with the Operations Coordinator to ensure that all necessary logistics arrangements are made for the installation teams and maintenance technician(s) Customer care.
Ensure that invoices/receipts are obtained for all orders raised and expenses claimed by fitters and maintenance technicians.
Manage credit card payments and maintain the spreadsheet for credit card payments Reporting.
Prepare and issue weekly report on outstanding maintenance work warranty or payable.
Report any comments from customers regarding maintenance work.
Lead the daily maintenance review meeting updating on each outstanding project issue.
Ensure that purchase orders are raised for all bookings, material purchases, etc.
Raise internal orders for materials required for maintenance.
Engage in lean improvement projects within the maintenance area and across the whole business.
Communicate with the fitting teams and maintenance technicians regarding the logistics arrangements for their work schedule.
Act as primary contact for service/maintenance calls from customer.
Communicate with the maintenance technicians regarding their work schedule.
Liaise daily with the maintenance technicians regarding progress with work and update customers accordingly.
Advise customers of whether maintenance work is covered under warranty or is payable.
Provide sales with pricing for annual maintenance contract.