Contract Support - London, United Kingdom - CBRE

CBRE

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Posted- 21-Mar-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Accounting/Finance, Customer Service, Data & Analytics- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland

Job Title:
Contract Support

Business Sector:
Data Centre Solutions

Location:
London, UK

COMPANY PROFILE

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide.

Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.
Purpose of the Job
Functionally reports to the Portfolio Lead Contract Support.

This role has no direct reports although working collaboration with the Account Manager, Contract Manager, Technical Manager, site engineering team, contract support team and 3rd party specialists is integral to the role.

Key Responsibilities

Quality

Manage Helpdesk System using in house systems, including reporting
Maintain PPM records using in house systems, including reporting.
Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
Assist the onsite team with financials and reporting.
Ensure all account KPI's are met.

People and Development

Promote and maintain CBRE culture throughout teams.
Ownership, monitor and maintain the attendance planner.
Maintain records (e.g. training matrix and Staff Planner).
Ensure all site team training courses are booked in prior to courses running out.
Collate, review and process timesheets and expenses weekly, including overtime tracker to high accuracy.
Communicate effectively and build/maintain relationships at all levels with internal and external customers
Attend and participate in any relevant training courses.
Attend regular role specific meetings in order to share best practice.

Contract

Participate in putting together monthly Contract Review
Issue orders for call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.
Ensure use of Preferred Suppliers is maximised and best practice "better buying" is in place.
Ensure CBRE Engineering systems (e.g. 360, MyFacility, 4Sight, MySupplier) are in use and kept updated.
Familiar with daily operations and the specific scope of the contract e.g. which services are covered and which are chargeable.
Send helpdesk extensions to the Customer to ensure SLA's are met.
Ensure clients are kept up to date with the progress of all helpdesk tickets.
Know the financial model of the contract and be able to determine how the financials should be ran

Finance

Ensure integrity of financial transactions for contract.
Attend and actively participate in weekly finance meeting with Account/Engineering Manager and Customers, building Customer relationships.
Review and raise quotations approved from the Account/Engineering Manager, keeping record and sending for Customer approval in a timely manner.
Keep the EW Tracker up to date with all details filled in correctly.
Raise accurate purchase orders for Sub-Contractor call outs, materials/nonchargeable materials and extra works, maintaining records in a timely manner.
Raise Maintenance Purchase Orders and liaise with site Contract Manager in preparation for these Purchase Orders and for them to go out prior to contracts ending.
Send weekly WIP chases ensuring prompt, detailed responses from the team and updates are documented.
Daily review and process subcontractor invoices via the Invoice Pool, documenting queries.
Raise sales invoices (complete billing) weekly in line with contract plan, meeting monthly forecast at the correct margin.
Raise yearly maintenance orders.
Run and review open purchase order report (OPO) weekly, chase as required and implement updates as necessary
Run and review Aged WIP Report weekly, chase as required and implement updates as necessary.
Completion of weekly / monthly reports sent from the Contract Manager in a timely manner.
Raising own reports on finance system when required.

Dimensions

Employed within Data Centre Services in a strategically important & highly prestigious account
Interface with tenants and clients at all levels.
Integrate fully with all different CBRE departments to ensure seamless delivery of services
Accountable to Leader and the accounts management team.
The post holder does not have any directly reporting staff
This post carries no direct budgetary responsibility
Understand and demonstrate CBRE RISE values

Personal Experience / Qualifications / Skills

A good basic education is essential, with good written and spoken English and basic Mathematics skills
Customer Service skills are essential to this role
Attention to detail is a must
Good verbal comm