Credit Controller - Poole, United Kingdom - Tru Talent

Tru Talent

Verified Company

Poole, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Credit Controller

Location:
Poole

Starting Salary:
Up to £25,000 DOE

Hours:
Monday to Thursday - Between 8am - 6pm, Friday between 8am-5pm

As a market leading insurance broker within the Beauty, Aesthetic & Commercial sector, our client is experiencing consistent growth and are now looking for experienced individuals to join their vibrant Customer Service Team.

The Role of the Credit Controller:

To maximise the recovery of outstanding debt with customers within a reasonable timeframe and to streamline the process to improve recovery rates.

Contacting customers to process payments for any outstanding debts and ensure they have a full understanding of the debt recovery process.
Taking payments from customers and processing through our systems.
Accurately record, store, input and update information into the relevant IT systems, internal and external.
Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required.
Thinking outside of the box to agree suitable payment arrangements for both the customer and the business
Overcoming customers objections, tailor approach and actively listen to the customer to enable recovery of funds within reasonable timeframes.
Using initiative to prioritise workload and balance this alongside customer needs.
Resolving customer issues by taking ownership and exploring alternative solutions.
Collaborating with other areas of the business to ensure outstanding debt statements are accurate.
Work towards individual and team targets.
Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy.
Any other adhoc duties

Needed for the Role of the Credit Controller: