Call Centre Advisor Wfh - Belfast, United Kingdom - Red Dot Recruitment

Red Dot Recruitment

Verified Company

Belfast, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Banking Advisor - Work from home

What we offer:

Salary:
£10.66 PH (£20,787 PA).

Fully remote working
Free dental care

- £750 refer a friend scheme

Company pension
29 days annual leave
Free tea and coffee onsite
Discounts for high street shops
Location: Belfast city centre (for the training period)

Contract:
Permanent.

Hours: 37.5 hours per week.

Shift patterns:
Rotational, Monday to Sunday between 8am and 8pm.

Remote work:

Fully remote or hybrid working, once the 12-week training period has been completed and key performance metrics have been met.

The Role
Taking inbound enquiry calls from Banking customers.

Customers will be calling for a number of reasons, ranging from lost cards to balance transfer requests as some examples.

The Customer Service role:

Helping customers with their banking enquiries
Continuously striving for first contact resolution and providing amazing outcomes when dealing with enquiries from customers
Accurately maintaining and updating customer records and notes

The requirements for the Customer Banking Advisor role:
Excellent customer service skills - with at least 6 months previous experience within a customer facing role
Ability to thrive and multi-task in a fast-paced environment
Empathy and strong communication skills
You look for solutions and enjoy solving problems
full flexibility for rotational shift patterns
Confident telephone manner
What happens next?

Someone will be in touch once we have reviewed your CV
Good luck