Workshop Administrative Assistant - London, United Kingdom - GE HEALTHCARE

GE HEALTHCARE
GE HEALTHCARE
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Responsibilities:


  • Proactively support internal and external customers handling all assigned administrative duties, taking direction from and balancing the needs of Biomed Technicians and Biomed Team Leaders.
  • Provide administrative support while maintaining and improving the data quality through the entry of Technician activities into the relevant CMS tool.
  • Maintain daily communications with customers as directed, to ensure resolution and proper followup, leading to customer satisfaction. As instructed, implement GE/customer facility contract, supporting business goals and objectives.
  • May assist more experienced technicians on basic and more complex repairs/resolution respectively. Work as a member of local team to provide efficient service delivery to all accounts within assigned area.

Quality specific responsibilities:


  • Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
  • Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
  • Insure timely dispatch closure.
  • Insure completion of all field modifications instructions (FMI's) within prescribed timeframe.
  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Qualifications and requirements:


  • Alevel, National Diploma, HNC, HND or equivalent
  • Strong customerservice skills
  • Highly motivated teamplayer
  • Prior industry related experience
  • Ability to stay calm in pressurized situations and coach people through solving problems
  • Ability to drive improvements in efficiency
  • Knowledge/experience with the healthcare industry
  • Proficient in Microsoft Office Suite, Excellent computer skills, Networking ability

Inclusion and Diversity:

GE HealthCare is an Equal Opportunity Employer where inclusion matters.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


Behaviours:


We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.


Total Rewards:


Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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Additional Information:


Relocation Assistance Provided:
No
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