Software Installations Team Lead - Nottingham, United Kingdom - Ideagen

Ideagen

Verified Company

Nottingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Purpose:
Ideagen - we are the software solutions that support the safe hands that protect your organisation

We are the name trusted by organisations globally to deliver world-class, innovative software solutions in regulated or high-compliance industries such as aviation, financial services, life sciences, healthcare and manufacturing.

Here at Ideagen we are looking for a Software Installations Team Lead to mentor and develop our current crop of consultants here at our state of the art head office in Ruddington

Our Implementation team play a vital role in our service delivery promise to our customers, working with companies across the globe to install new software into their organisations.

Responsibilities:

Ensuring the right resources is available at the right time to deliver on customer promises
Making sure the customer work is scheduled and on time, maintain a record of any challenges or problems through the project
Acting as an escalation point during any incidents ensuring that the appropriate actions are taken
Actively seeking and responding to feedback from customers and key stakeholders
Work within a commercially customer focused environment managing schedules and delivery functions
Adapting to changing circumstance during projects and offering support to team members

Skills and Experience:

Unix/Linux configuration experience
Excellent listening and questioning skills, combined with the ability to interact confidently with customers
Excellent written and verbal communication and technical authoring skills when liaising with the team and clients
The ability to motivate your team whilst working to meet team, and individual, goals and objectives
Exposure to ITIL concepts and adoption

Behaviours
- **Ambitious*