Transport Coordinator/administrator - Ferryhill, United Kingdom - Supportive

Supportive
Supportive
Verified Company
Ferryhill, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

JOB PURPOSE


To support the Head of Transport and Volunteer Transport Manager in the effective management of the transport services by providing quality co-ordination and promoting customers independence.


To work in partnership with the Transport Office and volunteer drivers to ensure an effective, professional, high-quality service is delivered.


KEY RESPONSIBILITIES

COMPLIANCE

  • To coordinate the daytoday journeys allocated.
  • To follow procedures as agreed with commissioners in relation to requests for transport.
  • Actively participate in the opening hours of the office and working hours of the service, inclusive of the out of hours oncall support rota.
  • Ensure the accuracy of all mileage claims submitted by volunteer drivers and invoices, including verification, submitted by taxi companies.
  • Ensure information given by the commissioners is adequate to be able to assess the safety of passengers and drivers.
  • Administrative tasks relating to the schemes, passengers, and volunteers to ensure these are up to date.
  • Accurately maintain the journey database.

LEADERSHIP

  • Allocate journeys in the most appropriate, cost effective and economical way.
  • Undertake regular periodic reviews of journeys/drivers/taxis to ensure that the most appropriate and costeffective journeys are provided.
  • To adhere and manage GDPR requirements and advocate a clear desk policy.
  • Deal effectively with complaints following the policy and procedure.
  • Attention to professional appearance and compliance with Supportive dress code.

COMMUNICATION

  • Develop and maintain strong relationships with all staff, volunteers and passengers to promote engagement, team working and commitment to the values of Supportive.
  • Effectively liaise with commissioners, social services, service users, volunteer drivers & taxi companies
  • To promote an opendoor policy to all colleagues and visitors
  • Inform new passengers of driver details via telephone and thereafter when necessary.
  • Ensure all passengers of the schemes are provided with information about the service.
  • Adhere to Supportive Confidentiality Policy and promote this within the working environment.

BUSINESS STRATEGY

  • Support the service to ensure customer needs are regularly assessed and met, ensuring best practice is always maintained.
  • To undertake appropriate learning and development opportunities as and when required.
  • Any other duties that are considered appropriate and reasonable to the post.

Job Types:
Full-time, Permanent


Salary:
£22,100.00 per year


Benefits:


  • Bereavement leave
  • Company events
  • Company pension
  • Free parking
  • Health & wellbeing programme
  • Onsite parking
  • Sick pay

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Ferryhill: reliably commute or plan to relocate before starting work (required)

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

Application deadline: 23/06/2023
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