Senior Customer Success Manager - Greater London - Alteryx

    Alteryx
    Alteryx Greater London

    1 week ago

    Description

    Overview


    We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

    Alteryx has an immediate opportunity for a talented Senior Customer Success Manager (CSM). This customer-facing role will capitalise on your business acumen, technical depth, personal skills, and passion for customer outcomes to drive measurable value from the Alteryx Analytics & AI Platform.

    Responsibilities

    • Building & Fostering Strong Relationships – Be the strategic and technical interface between the customer and internal departments by developing deep relationship with customers, sponsors, and key stakeholders by increasing adoption, ensuring retention, and long-term success
    • Becoming a Strategic Advisor – Establish a trusted advisor relationship with each assigned customer and drive continued value of our products and services. Delivering Regular and effective Business Reviews with your key stakeholders.
    • Driving Advocacy - Build deep relationships with key customer stakeholders; to capture and share Business Value that leads to the creation and nurture of Alteryx Advocates & Champions
    • Commercial Acumen – Understand the Commercial landscape of your customers and our offerings; forecasting risk & growth to improve the predictability of our business.
    • Landscape Knowledge – You bring an understanding of the Data, Analytics and AI landscape to keep Alteryx front-of-mind for Customers on their journey.
    • Supporting Account Expansion – Partnering with Sales Leaders to provide insights on customer health – focusing on adoption and retention strategies, identifying new business opportunities
    • Active Account Management – Create and deliver success plans for your portfolio of accounts and proactively work with customers to establish and achieve critical goals.
    • Enabling and Training Users – Conduct enablement sessions to provide hands on training of the Alteryx Designer and Server products
    • Demonstrating Alteryx Proficiency – Remain up-to-date and certified on Alteryx solutions and products and maintain familiarity to all company methods and procedures.

    Qualifications

    • 3+ years of work experience with data and analytics used specifically for strategic business decisions
    • Experience in Alteryx or similar analytics platform
    • Proven customer-facing experience. Ability to effectively collaborate with internal teams to advocate for and represent the voice of the customer
    • Exceptional analytical and problem-solving skills including ability to figure out how things should work. A creative self-starter who will find new and creative ways to bring value to customers
    • Growth Mindset; you tackle uncertainty with positivity and bring a strong entrepreneurial spirit and a passion for excellence
    • Attention to detail, strong organizational skills, and a focus on quality of work by executing success goals pertaining to your customers journey
    • Ability to make data and analytics approachable, engaging, and fun in a virtual environment
    • A listener who is empathetic, customer-oriented, and attentive to their needs

    Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.

    This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant's capacity to serve in compliance with U.S. export controls.


    #J-18808-Ljbffr

  • Customer Success Manager

    18 hours ago

    Only for registered members London

    We are currently partnered with a fast-scaling cybersecurity vendor who are building out their EMEA team. · ...

  • Customer Success Manager

    1 month ago

    Only for registered members London

    We are looking for an energetic and personable Customer Success Manager to join this fast growing e-commerce fintech company. · We offer exceptional perks including hybrid working, · a great company culture, · international travel · and much more · The Customer Success Manager wi ...

  • Customer Success Manager

    2 weeks ago

    Only for registered members London

    The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. · We're looking for a Customer Success Manager to join our thr ...

  • Customer Success Manager

    1 month ago

    Only for registered members London

    This is a standout opportunity to join a high-growth Insurtech platform operating at the heart of the global Specialty Insurance ecosystem.The OpportunityAs Customer Success Manager, you will own and develop strategic client relationships, · Build deep, trusted relationships with ...

  • Customer Success Manager

    6 days ago

    Only for registered members London

    The Customer Success Manager / B2B Client Success Manager will work to retain and grow the client base for their flagship product (B2B SaaS platform). They will be clients' primary point of contact and ensure they understand how to use the platform in an optimum way.Act as first ...

  • Customer Success Manager

    3 weeks ago

    Only for registered members London

    We're hiring a Customer Success Manager to join a growing start-up that partners directly with We'll work closely with customers to help them adopt scale and get long-term value from our solutions implemented for their teams. · This role blends technical understanding relationshi ...

  • Customer Success Manager

    3 weeks ago

    Only for registered members London

    Join a respected Insurtech with real traction in Specialty Insurance markets · ...

  • Customer Success Manager

    1 week ago

    Only for registered members London

    This is a newly created role within a newly formed Customer Success function, designed to support the next phase of growth for a well-established financial-services technology platform. · ...

  • Customer Success Manager

    2 weeks ago

    Only for registered members London

    We are creating a dedicated Customer Success function to complement our existing onboarding, implementation and customer support teams. This role will play a key part in ensuring customers achieve long-term value from the FINBOURNE platform and grow with us over time. · Custo... ...

  • Customer Success Manager

    3 weeks ago

    Only for registered members London

    We are working with a high-growth sustainability technology scale-up supporting food businesses to measure and reduce their environmental impact.Backed by a global parent organisation, the business is scaling rapidly and is now looking to appoint a commercially minded Customer Su ...

  • Customer Success Manager

    1 month ago

    Only for registered members London

    We are working with a pioneering AI company transforming how legal teams interact with contracts worldwide. With customers in over 60 countries, this fast-scaling organisation has earned accolades from Forbes and Inc. for its cutting-edge approach and rapid growth.The Customer Su ...

  • Customer Success Manager

    2 hours ago

    Only for registered members London

    As the Customer Success Manager you will guide customers from on-boarding through renewal and expansion. · Build strong trusted relationships across customer stakeholders-from end users to senior sponsors. Lead on-boarding training and adoption plans to ensure rapid value realisa ...

  • Trial Success Manager

    1 month ago

    Only for registered members London

    This is a high-profile role keenly focused on overall sales success and revenue growth of the company, particularly the Mid-Market / Enterprise Sales businesses. · Manage and support all trial/proof-of-concept (POC) activities for Mid-Market / Enterprise Account Executives and Sa ...

  • Customer Success Manager

    1 month ago

    Only for registered members London

    Manage and nurture a portfolio of key customer relationships ensuring they achieve maximum value from the platform Act as a trusted advisor helping clients realise measurable outcomes and embed the product into their core workflows Drive renewals retention and upsell opportunitie ...

  • Customer Success Manager

    1 week ago

    Only for registered members London

    We're hiring for a growing managed IT services provider working with creative sector clients across the UK.This is a portfolio ownership role rather than a traditional support position. · You'll own a portfolio of active client accounts from day one. · You'll monitor client healt ...

  • Customer Success Manager

    1 month ago

    Only for registered members London

    This is a full-time on-site role for a Customer Success Manager based in London.The primary responsibilities include ensuring broker satisfaction,fostering strong relationships,and delivering exceptional customer service. · ...

  • Customer Success Manager

    1 week ago

    Only for registered members London

    As the global leader in the eCommerce automation sector Linnworks has one mission: Giving our clients back their time to grow and lead their brands.The role of Customer Success Manager will own the relationship end-to-end driving retention identifying expansion opportunities and ...

  • Customer Success Management

    3 weeks ago

    Only for registered members London £128,800 - £193,200 (GBP)

    We are looking for a Customer Success Manager to lead and coach a team of Customer Success Managers. The ideal candidate will have experience in technology sales and account management, as well as leadership experience scaling a technology sales team. · ...

  • Customer Success Manager

    1 month ago

    Only for registered members London

    We are working with a pioneering AI company transforming how legal teams interact with contracts worldwide. · As they continue expanding across London, Singapore, and Sydney, they're looking to grow their Customer Success team with passionate, driven individuals who love building ...

  • Client Success Manager

    1 week ago

    Only for registered members London

    We have a fantastic opportunity for a Client Success Manager to join a leading professional membership body operating within the financial services sector. This is a brilliant opportunity to join a friendly, ambitious team where your ideas really count and make a difference. · Bu ...

  • Customer Success Manager

    1 month ago

    Only for registered members London

    We are looking for a Customer Success Manager (CSM) to be part of our market-entry team in the UK. · As our first UK-based Customer Success Manager, your focus will be to ensure customer success with FoodOp while helping us build a market-leading position in the UK. · ...

Jobs
>
Senior customer success manager
>
Jobs for Senior customer success manager in London