Customer Care Coordinator - Stoneleigh, United Kingdom - AGCO

AGCO

Verified Company

Stoneleigh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Making a difference. That's what a career at AGCO is all about. At AGCO you have a voice and the opportunity to impact our long-term success, as well as your own

Customer Care Coordinator FTC 5 Months

Hinckley - Leicestershire

An opportunity has arisen to join the Sales department as a Customer Care Coordinator for Fixed Term Contract of 5 Months, providing Aftersales Customer Service support.

Job Summary:

As part of the team, you will work with our multi-brand Distribution partners (UK and Ireland Dealer network) and internal functions to deliver high quality and responsive Aftersales Customer Service support.

Customer Care Coordinator will be responsible for:

Liaise with internal functions to support Customer Service related queries within targeted response times
Work with internal departments to resolve issues affecting dealer after sales performance
Follow up customer backorders in line with order category resolution objectives
Prioritize actions in liaison with Logistics to improve delivery promises and inform dealers accordingly
Pro active use and follow up of the VOR backorder escalation process
Pro active feedback to Dealers to communicate actions undertaken to resolve customer issues
Resolution of all order line exceptions documented on Oasis Order Acknowledgments
Handle/answer pricing queries
Liaise with Shipping Dept to resolve customer freight issues / identify opportunities for service enhancements
Participate in seminars and company events when required
Proven experience in a CS Coordinator role is required to successfully hold the CS Coordinator position.
Strong communication skills and the building of effective relationships
Familiar with Excel pivot tables and formula creation
Basic VLookup searches
Able to work under pressure
Excellent problemsolving skills
Understanding of agriculture/logistics/supply chain beneficial

We offer the following benefits:

Basic salary: £competitive
A company performance / Individual performance related bonus (5%)
Defined Contribution Pension Scheme (The company contributes up to 10% for a 5% employee contributions)
Life assurance and critical illness cover for Pension members
26 days holidays + statutory holidays (pro rata)
Holiday trading
Confidential Employee Assistance Programme for employees and their immediate family
Onsite parking