Business Process Owner - Staines-upon-Thames, United Kingdom - IFS

IFS
IFS
Verified Company
Staines-upon-Thames, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Company Description

IFS is a billion-dollar revenue company with 5000+ employees on all continents.

We deliver award-winning enterprise software solutions throughthe use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers,but on how we can make a real change and have a worldwide impact.

We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and accept that there are so many different perspectives in this world.

As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be partof a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.


Job Description:


As a Business Process Owner, you'll be part of Global Customer Service where we strongly believe that working hard and having fun are two compatible elements.

The Business Process Owner is responsible for owning a process or group of processes within IFS.

They are accountable for the continued optimisation of their allocated processes to ensure they are effective, efficient and are aligned to business strategy.


This particular job offering is for the Business Process Owner of Service Request Management, which includes requests to IFS Success Services, Consulting Services, and Cloud Services.


The Business Process Owner is responsible for aligning requirements across all areas of the business for their allocated processes, ensuring capabilities that are developed meet the needs of all business users.

This role has some specific regular tasks but also has many ad hoc tasks.


Tasks include but are not limited to:

  • Alignment of requirements across all business stakeholders, making them ready for onward refinement and development
  • Submission of demands into the Solution Centre of excellence demand funnel ready for review
  • Collaborate with other Business Process Owners to identify opportunities to cocreate capabilities for development
  • Work with the Quality Assurance team to ensure new capabilities are fully tested and are ready for deployment to the business
  • Own the roadmap for assigned business processes
  • Own employee enablement to ensure new capabilities are trained out to business users prior to their deployment
  • Manage Continual Service Improvement
  • Measure performance of Processes owned
  • Manage communication of pipeline to business stakeholders
  • Understand, capture, develop and manage requirements from the business
  • Assess opportunities to develop new or enhance existing capabilities
  • Collaborate with Business System Analysts to develop enhancements to business processes owned
  • Oversee the agile delivery of enhancements to business processes owned to ensure they deliver required business value
  • Manage business expectation for delivery of pipeline
  • Management of business change for new or enhanced capabilities
  • Creation of training and enablement collateral
  • Work instructions / Process documentation

Requirements:


  • Comfortable challenging and solving difficult situations whilst maintaining solid internal and external relationships
  • Collaborate and communicate effectively across multiple stakeholders to ensure an effective delivery of change into the business platforms
  • Coach, lead and support the business as we transition to a centralised demand funnel approach
  • Strong team player and ability to work with global teams
  • Excellent interpersonal skills and the ability to manage multiple tasks simultaneously

Qualifications:


  • A minimum of 10 years experience in functional leadership areas, ideally as a product or process owner
  • Experience of managing complex development backlogs across multiple technical towers and organizations
  • ITIL Foundation certification
  • Experience of Agile methodologies
Additional Information

Additional locations in the UK and Europe are possible.
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