Service Operations Lead - Manchester, United Kingdom - Mitie

Mitie
Mitie
Verified Company
Manchester, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Person Specification

Required Skills and Experience

  • Good/Excellent computer literacy including the use of MS products to a good standard
  • Good Customer Service Skills
  • Good Time Keeping
  • Strong communication skills both written and verbal
  • Effective problemsolving skills
  • Team player with a desire to help others.
  • Able to work on own initiative as well as in a team
  • Willingness to learn new systems and technologies
  • Can work to challenging deadlines
  • Demonstratable management experience in an operational or similar role >2yrs
Distinct Advantage if you are experienced in any of the following:

  • Experience in one or more of the following BMS Systems:


  • Cylon

  • Key Requirement in the team
  • Schneider (Struxureware/Continuum/Sigma)
  • Siemens (Desigo Insight/CC, BAS etc)
  • Trend (963, IQVision)
  • Tridium (AX & N4)
  • RDM
  • Distech
  • HVAC Application knowledge
  • Controls Application knowledge
  • IOT Monitoring Solutions in a building space
  • Sector specific energy management protocols
Working knowledge of one or all of the following knowledge area's would be advantageous:

  • BMS /BEMS Programming
  • Controls Engineering
  • Technical Analytics
  • Product development
  • Energy management through building management
  • IOT Solutions to support the performance of a building, environment and utilities
Bureau management or Technical Service Desk Management

Job Objectives and Responsibilities
As the Service Operations Lead, you will be responsible for the departmental operations of the Service Delivery team.

Looking after a team of skilled and developing engineers and technicians to deliver a Service that proactively identifies anomalies in plant performance, environmental management and energy consumption providing permanent remediation, and reviews the technical operation of a buildings monitoring solution to identify opportunities for optimisation and improvement.

The team works closely with departments across the business, ensuring processes are comprehensive accurate and adhered to across these interactions, developing key relationships and identifying key stakeholders, continuous improvement management and the management of overall delivery performance against key KPI's and agreed OGSP's are all key responsibilities within this role.


Working closely with our internal teams and partners alike you will support the delivery of our technologically enhanced service offerings to deliver world class remote management of monitoring solutions in a building environment across a wide range of sectors in the FM industry.

Building out a leading remote management service that offers the best in connected technology solutions.


You will deliver support to end users, ensuring our clients can carry out everyday duties without worrying about their buildings.

This includes receiving, prioritising, documenting, and actively resolving end-user requests. Problem solving and technical investigations using suitable engineering software's.

Technical assistance to varied engineering and managerial disciplines including but not limited to:
Controls, HVAC, Electrical, Fire and Security Engineers, Facilities Managers, IT Specialists and Energy Managers.

The role is primarily office based with the flexibility to work from home when required. The role commands a 40hr working week between the hours of 8am and 6pm Monday to Friday. On call duties are available but not mandatory for this role.


Your responsibilities are as follows:

  • Ensuring the right products and Services are always available and identifying new opportunities or technologies that will help the Service move forward
  • Ensuring company policies, processes and working practices are adhered to
  • Documenting and maintaining or updating existing processes
  • Reporting on process changes and managing improvement through known methodologies
  • Shaping and managing team projects
  • Monitoring of overall performance and productivity against key indicators and implementing strategies for increasing efficiency
  • Monitoring resources and ensuring the companies objectives are met
  • Supporting all functions inherent to the business to deliver success
  • Team management and satisfaction
  • Building interdepartmental relationships and improving working practices
  • Managing pipeline works from varying sources
  • Development of training programs and creation of development plans for team members
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