Customer Services Account Co-ordinator - Plymouth, United Kingdom - The Barden Corporation
Description
Job Title:
Customer Services Account Co-ordinator
Location:
Plymouth (On-Site)
Job Type:
Full-time, permanent
Salary:
Starting from £25,000
Benefits include: 25 days holiday / Flexible Working / Training / Pension
Job type:
Full Time
The Barden Corporation is recognised as a world leader in the design and manufacture of super precision ball bearings.
Barden bearings are produced using advanced technology to the highest standards available.
That's why our bearings are used in virtually every sector of industry where there is a need to meet critical tolerances, high speeds and reliable performance under the most demanding operating conditions.
Reporting directly to the Customer Service Manager, this role holds two main responsibilities:- Improving Customer Service experience, create engaged customers and facilitate organic growth;
- Take ownership of customers' issues and following problems through to resolution.
- Experience in providing excellent customer service support.
- Experience in a manufacturing industry desirable.
- Proven experience of MS Office Suite including Excel and Powerpoint is essential
- Excellent communication skills and team working
- Good standard of English and Maths (GCSE Grade 4 minimum)
- SAP is an advantage but not essential.
- Troubleshooting, multitasking and time management skills.
- Goalorientated.
- Must hold the right to work in the UK to be eligible for the role.
Main Responsibilities and Accountabilities:
- All aspects of customer account management.
- Improve customer service experience, create engaged customers and facilitate growth.
- Take ownership of customers' issues and follow problems through to resolution.
- Work closely with other departments to ensure a smooth transition or orders through the system to final shipment.
- Processing orders and transactions.
- Provide proactive customer outreach.
- Administrative tasks as requested.
In addition to the duties listed above, the position holder must carry out tasks assigned by his/her Line Manager that are essentially related to their duties.
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