Media and Communications Officer - Edinburgh, United Kingdom - INRIX

INRIX

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Media and Communications Officer

Main Purpose

This role will be working within the Traffic Scotland Control Centre at South Queensferry, on the Traffic Scotland Operations and Infrastructure Services Contract to deliver a coordinated media and communications service to the public 24/7, 365 days a year.

Additional Information
The general working pattern will be a shift pattern alternating between

6:00am - 2:00pm and 2.00pm to 10:00pm, Monday to Friday.

Salary:
£21,840.

Reporting to the INRIX Scotland Manager, the Media and Communications Officer will be required to assist during times of high demand within our control room and therefore may be requested to work later or different hours to accommodate during the normal working week or at the weekend.

This could include working shifts, 8 or 12 hours, dayshift and nightshift.

This requires the person to be flexible. The successful applicant must be able to demonstrate that they meet this prerequisite.

Tasks

Supporting the Engagement Manager in securing the delivery of the contract requirements with specific emphasis on social media planning and development of the social media service
Supporting the Control Room team in ensuring that control room staff have all necessary information about planned events, roadworks and anything which has an impact on the Scottish Trunk Road network.
Promote the Traffic Scotland Service work on the Road Network to the public and media in an open, friendly and informative way.
Be proactive and collaborative with stakeholders by highlighting good news, new initiatives, improved service, faster completion of Operations or Works Contracts and the planning or major activities.
Where unplanned incidents are occurring, engage with wider media and provide timeous media updates and undertake prerecorded and live broadcast messages providing the details of the Unplanned Incidents.
Update the Traffic Scotland social media services providing twoway communication with its followers.
Based within the control room providing direct liaison with the daytoday operations team to ensure information out to the public is accurate
Liaison with our inhouse radio broadcaster to ensure information out to the public is accurate.
Maintain editorial standards within Traffic Scotland service to protect the brand
Create copy for press releases, web pages, reports and other organisational statements.
Ensure that the Traffic Scotland website and social media presence continue to develop so that they support the brand presence and remain useful to the stakeholders and public.
Support corporate communications activities as required.
Deal with Client and customer enquiries on a day to day basis.
Write quality responses to complaints, enquiries and requests for information.
Ensure compliance with the contractual requirements
Engage with the public to drive customer engagement, performance and improve the business
Develop and maintain social media reporting to internal and external stakeholders

Essential Skills, experience and qualifications (Needs to know):

Graduate in marketing and/or social media qualifications
Experience in media communications or related discipline
Competent in Media handling and marketing
Excellent presentation and IT skills
Excellent writing, communication and organisational skills
Confident in dealing with a range of people at all levels
Customer focused and able to deliver an excellent service to members of the public
Able to work under pressure and make informed decisions
To be both a team worker and to operate alone
To prioritise workload and meet contractual target
Able to travel to external locations occasionally if required
Supports and contributes to continuous improvement.
Desirable, Knowledge of the Scottish Trunk Road network

Essential characteristics (Needs to have):

Builds enduring customer relationships.
Excellent 'people skills' for building relationships with colleagues at all levels
Excellent spoken and written communication skills
Customer and service focused
Decisionmaking ability
Calm under pressure
Able to show initiative
Driven to achieve results
Flexible and adaptable
Strong organisational skills
Adaptable to change

_ Equality of opportunity is at the heart of our recruitment process. You'll be judged on your suitability for the job and nothing else._
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