Renault Team Coach - Walsall, United Kingdom - RAC

RAC

Verified Company

Walsall, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Full time

Description

RAC have an exciting opportunity for a Team Coach to join our Renault team in Bescot.

As a Team Coach you can expect to support, coach and develop a team of Contact Centre Advisors in the Renault UK Contact Centre.

You will be required to work 35 hours a week, working within operational hours to support the department needs. This will include; Monday-Thursday between 8am and 9pm and Friday between 8am and 6pm.

Location; Bescot, Walsall.

Salary; £27,042 per annum.

Contract; Full Time, Permanent.

Key Accountabilities;

To establish a robust induction plan and support the delivery of training to all new starters ensuring all plans are documented
To ensure the central training and development records for all colleagues are completed and kept up to date
To manage, motivate and support colleagues by providing regular feedback on performance providing coaching and development plans, to enable them to achieve the quality and performance targets required.
Identify training and development needs and determine effective solutions, and monitor them for effectiveness
Write or deliver best practice sessions, and product/sales training to the team. All training material to be aligned to RUK Brands.
Work collaboratively with RUK Contact Centre Training & Quality Manger to embed a call centre advisor accreditation programme
Promote a culture of motivation and positive morale amongst team members by building team spirit, participation and recognizing the contributions of individuals.
Responsible for the achievement of the contractual KPI's
Ensuring the continuous development of processes and procedures to support and enhance the team's effectiveness in delivering first class customer service. Ensure the department maintains external accreditation and TCF culture.
Work with new starters as a buddy evaluating them against call and case quality scoring methodology to ensure they are achieving required results
Play an active role in ensuring the Contact Centre framework and methodology is embedded into the team environment.
We are looking for someone who has prior or current experience of working within the Renault Contact Centre and an understanding for Renault's ways of working. You would have delivered inductions to new starter groups to a high standard and had experienceof holding coaching sessions that have resulted in an uplift in individual performance. To be successful in this role you will be able to engage with senior management within RAC and Renault.