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Part Time Library and Information Assistant - Newquay, United Kingdom - Newquay Town Council

Newquay Town Council

Verified Company

Newquay, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

PLEASE NOTE:
The salary is pro rata.

To establish a good knowledge of Library resources, including the maintenance and presentation of stock and the Universal Library Offer in the themes of reading, health, information and digital access.
To promote the Library Service to all members of the community.
To participate in the delivery of Library centred activities such as reader development activities, story times and events for children and adults.
To undertake the required roles within the Face to Face setting including host, floor walker, consultant, Information Service desk and payment processing.
To offer initial reading choice guidance in line with reader development principles to adults and children.
To receive customer enquiries by telephone, electronically, post or Face to Face. Assess and establish the reason for service requests, suitably prioritise, and take prompt appropriate action in accordance with procedures and instructions.
To process payments; receipt and prepare associated paperwork and electronic records in an efficient and effective manner.
To record and refer enquiries as determined by service level agreements.
To use customer service IT packages effectively, updating and maintaining computerised systems to ensure the service performs successfully.
To process a range of customer services for other departments, such as issue of equipment, forms or permits/passes. To process requests for Cornwall Council services in accordance with current procedures.
To deal with customer's complaints in accordance with the Council's Corporate Complaints process if in relation to Cornwall Council services and Newquay Town Council's Complaints procedure if it in relation to Town Council services. Advising customers of the applicable procedures and proactively resolving wherever possible or escalating to your Line Manager if required.
To operate with due regard to Council's confidentiality policies, the Data Protection Act and best practice.