Customer Support Advisor - Cardiff, United Kingdom - Yolk Recruitment

Yolk Recruitment
Yolk Recruitment
Verified Company
Cardiff, United Kingdom

1 day ago

Tom O´Connor

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Tom O´Connor

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Description

Client Support Advisor
Yolk Recruitment is collaborating closely with a thriving and innovative software company located in Cardiff. We are on the lookout for a personable Customer Service Advisor to become a valuable addition to their team.

With the company's ongoing growth, we're actively seeking enthusiastic customer service advisors who are excited about joining their dynamic and supportive groups.

This organisation places great emphasis on transparent communication, making you an integral part of a friendly, welcoming, and skilled team when you decide to join.


What you'll be doing
You will work within a team of Customer Service Advisors where you will be the first point of contact for any clients that may have a question or query about their software and try to resolve their queries as best as possible


You will also:

  • Form and build excellent relationships with customers by providing a friendly service to all.
  • Keep clients updated on any changes to their software and offer advice when requested.
  • Determine how best to support the clients request by referring to internal teams for the best resolution for the customer.

The experience you'll bring to the team
As a bright Customer Service Advisor, you will have previous customer service or administration experience, as well as:

  • Have a passion for providing excellent customer service to all
  • Exemplary IT skills, including use of Microsoft Office, with a keen eye for detail
  • Experience in multitasking and being organised in your workload.
  • The ability to work as part of a team but also be selfmotivated to work independantly.

And this is what you'll get in return
As a Customer Support Advisor, you will receive a salary £24,000 + opportunity for annual bonus up to 12.

5%, alongside:

  • 23 Days Holiday + Bank Holidays (Increasing to 25 Days after 1 year)
  • Monday
  • Friday socialble working hours, with no weekend work.
  • Hybrid working 3 days in the office, and an excellent city centrebased office with easy public transport links
  • Great internal opportunities for growth and development within the business
  • A supportive team to work with every day; be part of lots of fun socials
**Are you up to the challenge?
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