Early Arrears Management Officer - Trafford, United Kingdom - The Growth Company

The Growth Company
The Growth Company
Verified Company
Trafford, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The Growth Company's (GC) Business Finance Solutions team have an exciting new opportunity for a Collections Officer who will manage the portfolio of Start Up Loan clients who have defaulted on their loan repayments.


GC Business Finance is a not-for-profit lender that specialises in simple, hassle-free loans to help business start, grow and thrive, providing a fresh, ethical approach to supporting SMEs. Through its alternative finance products, GC Business Finance has supported over 30,000 growing business, unable to obtain funding through a mainstream lender such as a high street bank, to achieve their goals.


Key Responsibilities

  • Negotiating Repayment Plans for Customers experiencing genuine financial difficulties.
  • Achieve weekly targets for Early Arrears Management from customers to meet contractual targets.
  • Prepare performance management Information for the Early Arrears Management Manager to monitor performance.
  • Maintain the loan management system to ensure client information is correct and up to date in accordance with data protection rules.
  • Record customer contacts and agreements factually at every stage of the collections process to support business reporting to contract providers.
  • Liaising with all Third Parties authorized to act on the Customers behalf.
  • Ensure all responsibilities under Treating Customer Fairly are met.

About you

  • Have an understanding and/ or experience of financial process.
  • Being able to show empathy on all calls.
  • Think logical in different scenarios.

Skills Required:


  • Credit Control and arrears experience.
  • Account and CRM database management.
  • Numerical and communication skills "Communicate with impact and empathy".
  • Ability to work in a team environment.
  • Excellent planning and organisation skills.
  • IT skills and a working knowledge of Excel spreadsheets and computerised management systems.
  • Diary management.

Job Types:
Full-time, Permanent


Salary:
Up to £22,000.00 per year


Benefits:


  • Cycle to work scheme
  • Referral programme
  • Sick pay

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:


  • Debt collection: 1 year (preferred)

Work Location:
In person

Reference ID: 3893
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