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  • Service Management Consultant - London Area - Damco Solutions

    Damco Solutions
    Damco Solutions London Area

    2 months ago

    £60,000 - £80,000 (GBP) per year *
    Description

    Role Title: ITIL Service Management Consultant

    Location: central London

    Job Type : Contract

    Mandatory Skills

    • Implementation of GenAI projects
    • ITIL Experience
    • Service Management process methodology + ITIL v5

    • Great stakeholder management and Operations Delivery support/management

    • Change Management process, alongside the Transition and L1 + L3 support teams
    • Leading operational aspects of large application footprint and operational teams
    • Familiar with SRE methodology and techniques
    • Development into Production
    • Responsible for ensuring there is a strong adherence of all Support resources to the Automation Operating Model
    • Responsible for ensuring there is adequate rota of resources to support both business pipeline of changes + incident remediation over 24/7
    • Proactive communications and follow-up of incidents with Level 1 support or with other support groups, until they are resolved
    * This salary range is an estimation made by beBee
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